Customer Service Representative - Village

Our number one priority is to serve customer needs in a courteous and professional manner.

Our CSRs are required to do the following.

• Provide a friendly greeting to all customers upon entering the store or on the phone.
• Get to know your customers, learn, and use their name.
• Go out of your way to make customers feel important and valued.
• Move quickly to provide fast yet, friendly service.
• Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
• Thank customers for their business and invite them back.

Without our customers we would not be in business. It’s imperative that they receive 100% of our attention and we show appreciation for their business.

• Restrooms:
  Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
• Trash Cans:
  Emptied, clean and bags tucked out of site
• Doors, windows, walls, shelves, and sills:
  Clean
• Floors:
  Sweep and mop, free of trash, spills, and stains
• Coolers:
  Doors and shelves cleaned free of stains and spills
• Rugs:
  Swept and free of trash
• Transaction Counter:
  Clean and organized. Remove items not for sale.
• Shelves:
  Clean and dust free
• Food Service Area:
  Equipment and prep area clean and organized
• Back office and cooler:
  Neat and organized
• Coffee and Fountain Area:
  Clean, free of spills and trash
• Merchandise:
  Clean and dust free
• Parking Lot:
  Swept and free of trash, oil, gas spots, cigarette butts, and weeds
• Windows & Doors:
  Clean, no faded or unauthorized signs
• Entrance Sidewalk:
  Clean, stain and trash free
• Trash Cans:
  Clean, not overflowing, and bags tucked out of site.
• Fuel Islands:
  Clean dispensers and nozzles.
• Squeegies & towels on all islands, windshield buckets clean and full
• Stock, front, and face all merchandise
• All merchandised priced
• Cooler fronted and labels faced
• Stock fountain, cooler, and freezer, condiments
• Brew Coffee
• Check and remove out of date merchandise
• Move and build displays.
• Sales Counter:
  Proper Cig. display, products priced
• Stock lottery supplies and cigarettes
• Change bag in box syrup on fountain

• Proper cash & credit card, refund, and shift procedures including cash drops and safe operations
• Basic math computation to count back change
• Adhere to policies on age restricted product sales
• Inventory Control: observe and react to shoplifters and gas theft

• Maintain safe environment – gas spills, emergency stop, slips, falls, lifting procedures
• Attend store meetings and view website
• Log and report maintenance issues to manager immediately

• Must be in physically good shape and able to lift bend and stand up to eight hours.
• Must be able to bend/squat/twist/stoop/kneel and reach forward.
• Must be able to work in a cooler at a temperature of 32 degrees.
• Must be able to lift 50 lbs.
• Must be able to push/pull 45 lbs.
• Must be able to do basic math.
• Must be able to speak, read and write English and communicate with customers in English.
• Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.
• Must be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.