Retail Supervisor - Surf Shop

Join to apply for the Retail Supervisor – Surf Shop (Full‑Time) role at Sea Island Company
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Basic Job Function:
Supervise all aspects of the Surf Shop including visual merchandising, asset protection and expense control. Ensure everything is done with our employees, guests and members satisfaction as priority. Understand what is essential to maximize daily business by constantly focusing on operations and increasing sales volume. Uphold compliance with all company and departmental policies and procedures. Perform tasks such as scheduling, spot inventories, receiving and correcting receiving issues, filling in at other shop locations, and other supervising duties as assigned by the Shops Manager.

• Minimum 2 years experience in a similar retail atmosphere.
• High School Diploma or equivalent credentials.
• College degree preferred.
• Excellent written and verbal communication skills.
• Experience with physical inventories and inventory systems.
• Understanding of business and scheduling and their relationship to profitability.
• Proficiency in Windows XP and Microsoft Office (Word, Excel, Outlook).
• Proficient with peripherals, copier, fax, telephone and calculator.
• Ability to effectively and diplomatically manage a sizable staff in a hectic environment.
• Ability to courteously present information to people in one‑on‑one and group situations.
• Consistently aspires to fulfill core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust).
• Exhibits the Sea Island Five‑Star Behavior Standards with guests, members and co‑workers.
• Positive attitude and ability to work with a variety of people and cooperate with coworkers efficiently.
• Detail oriented, able to manage competing priorities and multiple deadlines in a fast‑paced environment.
• Ability to adapt to organizational and environmental changes.
• Flexible to working days, early mornings, evenings, weekends and holidays.
• Report to work at scheduled time, neatly groomed and in compliance with company Dress Code Policy.

• Lead by example while maintaining a positive and energetic atmosphere.
• Interact and provide product education to all staff.
• Perform strategic activity on the floor, which includes coaching, guiding, restocking and floor moves.
• Provide daily and weekly feedback to the Manager concerning inventory levels, staffing issues, daily sales and other pertinent information.
• Be proficient with all aspects of Micros and other retail procedures such as transfers, damages, receiving, special orders and inventory systems.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding Sea Island and the surrounding area to answer any questions guests may have.
• Complete a Guest Problem Resolutions (GPR) form on any issues and follow up as needed.
• Maintain cleanliness and organization in all work areas.
• Uphold appropriate departmental standards of quality and timing.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Report all equipment problems and maintenance issues, known safety hazards or unsafe practices and procedures to supervisor immediately.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Timely execution of other duties as delegated by leadership.

• Mid‑Senior level

• Full‑time

• Sales and Business Development
• Hospitality