Customer Service Associate

Customer Service Associate – Golden Pantry Food Stores

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

Responsible for the proper, efficient, and safe operation of the shift, in a manner that supports profitability of the store.

Note:

These are the essential functions and the minimum physical and mental requirements for all store positions:

• Smile, speak to, and respond to customers.
• Stand and/or walk up to eight (8) or ten (10) hours per day depending on shift.
• Read, write, hear and understand the English language.
• Perform the four basic arithmetic operations to make change, complete end of shift reports, and account for inventory.
• Have sufficient vision to check identification, process transactions, and read measurements.
• Read and understand instructions for operating cash registers, fuel pump controls, money order machines, and other equipment.
• Lift up to 50 pounds carrying cases of milk, soda, beer and juice containers, etc., safely at least once per shift.
• Squat, bend, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves and coolers.
• React to a fire by lifting and transporting a fire extinguisher to the area.
• Bend and remove metal plates and underground tank caps to check fuel levels.
• Climb a ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at 34 degrees for up to 30 minutes at a time.
• Use a hand truck, flat cart, mop, broom, degreaser, and various cleaning solvents.

• Observe work schedule as posted unless a change is approved by the Store Manager.
• Adhere to all City, County, State and Federal laws.
• Operate shift within company guidelines to achieve sales and profits and maintain standards.
• Perform all duties in a safe, reliable manner.
• Complete an incident report for all employee/customer accidents or property damage on the premises.
• Complete shift change Checklist according to guidelines.
• Record information as warranted in the store communication log.
• Stay familiar with company manuals, bulletins, and other communications.
• Inform Store Manager of any situations impacting store operations.
• Recruit prospective employees.
• Prepare a shift change report at shift end per company guidelines.
• Record all hours worked and sign timecard verifying hours.
• Ensure proper sale and accounting of merchandise during the shift.

• Provide prompt and courteous service to all customers.
• Maintain personal appearance according to Employee Handbook guidelines.
• Wear company uniform and name badge while on duty.
• Greet customers with a smile and friendly acknowledgment.
• Rings merchandise promptly, returns change accurately, and provides receipts.
• Assist customers who need help and remind them of specials when appropriate.
• Express appreciation to customers and handle complaints per company guidelines.

• Control cash and inventory on their shift per company guidelines.
• Protect company assets at all times.
• Report damaged or spoiled merchandise discovered on shift.

• Keep coolers, shelves, and displays stocked and fronted.
• Ensure fast food area is clean and stocked.
• Keep check-out counter clean and free of clutter.
• Use correct pricing for all merchandise.

• Keep store and floors clean at all times.
• Check refrigeration units for proper temperatures.
• Clean windows, doors, floors, shelves, counters, gas pumps; check pumps and hoses for leaks.
• Contact service department in the absence of the Store Manager for listed after-hours maintenance issues.

• Ensure store operations meet standards, including required training.
• Investigate and resolve food quality and service complaints.
• Ensure food safety and quality through proper cleaning, hygienic practices, and safe handling of food.
• Follow procedures for storing, preparing, cooking, displaying, serving and accounting for product during shift.

• May perform tasks assigned by Store Manager, which may include bookkeeping, merchandise ordering/receiving, and opening or…