Operations Supervisor

Since its launch in 1993 Kate Spade New York has always been colorful, bold, and optimistic. Today it is a global lifestyle brand that designs extraordinary everyday items, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more.

• Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers.
• Communicate and achieve store productivity targets, including sales per hour and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate team on sales plans, personal goals, store stats, and drive team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail oriented, proactive ability to multi‑task and prioritize.
• Minimum 2–3 years’ experience in luxury goods or a comparable retail environment.
• College degree preferred; prior luxury goods experience preferred.

• Available to work store schedule, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds; comfortable climbing ladders.

• Courage – Provide direct, actionable feedback and take negative action when necessary.
• Creativity – Generate new and unique ideas and make connections among unrelated concepts.
• Customer Focus – Meet expectations of internal and external customers and use their feedback for improvement.
• Dealing with Ambiguity – Effectively cope with change and decide without having the full picture.
• Drive for Results – Exceed goals and push self and others for results.

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on applicant qualifications and are made without regard to protected status prohibited by applicable law.