Operations Supervisor

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Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

• Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment; provide consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achieve personal sales goals.
• Educate team on sales plans, personal sales goals, store stats, and drive the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail‑oriented.
• Proactive ability to multi‑task and prioritize.
• Minimum 2‑3 years’ experience in luxury goods or a comparable retail environment.
• College degree preferred.

Physical requirements:

• Available to work store schedule, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Drive for Results:
  Exceeds goals consistently; remains top performer; steers self and others toward results.
• Customer Focus:
  Dedicated to meeting internal and external customer expectations; uses customer insights for improvement.
• Creativity:
  Generates new ideas; connects unrelated concepts; original and value‑adding.
• Interpersonal Savvy:
  Builds constructive relationships; handles high‑tension situations effectively.
• Learning on the Fly:
  Learns quickly new problems; enjoys challenges; adapts swiftly.
• Perseverance:
  Pursues goals with energy and determination; overcomes setbacks.
• Dealing with Ambiguity:
  Approves change; decides without full picture; handles risk and uncertainty.

• Strategic Agility:
  Anticipates trends; articulates credible visions; designs breakthrough strategies.
• Developing Direct Reports and Others:
  Provides growth tasks; holds development discussions; builds strong teams.
• Building Effective Teams:
  Creates morale and belonging; shares success; encourages responsibility.
• Managerial Courage:
  Delivers candid feedback; reflects full honesty; takes necessary action.

Kate Spade is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and not on age,…