PT Specialty Merchandise Associate

Location: Franklin

A great career opportunity

Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience.

The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

DUTIES AND RESPONSIBILITIES

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience

• Courteous and helpful to other associates

• Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions

• Maintain shelf allocations according to plan-o-grams

• Ensure that back stock is properly maintained

• Work in new items and tags within 1 week of receiving items and refer to plan-o-grams for proper placement

• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)

• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice

• Understand and follow Food Safety and Workplace Safety guidelines and procedures

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty

• Ensure compliance with local, state and federal regulations

• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred

• Excellent interpersonal, organizational, communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Ability to use technical information to solve problems

• Must meet minimum age requirements to perform specific job functions

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations"

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions

• Perform repetitive hand and arm motions

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

• Pull or push up to 75 lbs. on occasion

• Ability to push or pull 2000 pounds using a pallet jack

• Stand 100% of the time, frequently walking short distances

• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where…