Retail Service Specialist

Retail Service Specialist at O'Reilly Auto Parts

6 days ago Be among the first 25 applicants

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom, including team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, and Cambio (Rock the Lot).
• Ensure the telephone is answered according to company policy.
• Ensure all buy‑online/ship‑to‑store 全球 transfers, hub‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged properly in the returns area.
• Ensure all merchandise, including core charges and warranties, are invoiced before the product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members adhere to the posted work schedule, changes or deviations are approved by a member of management, and team members clock in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, money/deposit verification and securing, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking and securing delivery vehicles in the designated area.
• All other duties as assigned.

• Strong communication skills
• Ability to obtain RSS Certification

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions velo à partir du premier jour
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• roscopy Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate LIM on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or other protected status defined by applicable law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option and provide your requested accommodation and position details.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other cia>

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Industries:
Retail