Customer Success & Account Manager

OPED Medical is a growing orthopedic medical device company committed to improving patient outcomes through innovative products. Our flagship product, the VACOped® Achilles Tendon Rupture Orthosis
, is recognized worldwide as the Gold Standard for the functional treatment of Achilles tendon ruptures. We are looking for an energetic, customer-focused professional to help support our growing customer base and expand awareness of our products throughout the United States.

The Customer Success & Account Manager plays a key role in maintaining strong relationships with existing customers while helping to introduce OPED Medical’s products to new healthcare providers. This position is based in our Braselton, Georgia office and works closely with hospitals, physician practices, distributors, and healthcare professionals to ensure an exceptional customer experience from initial contact through ongoing account support.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and helping customers succeed while contributing to the growth of an innovative medical device company.

• Develop and maintain long-term relationships with existing customers.
• Proactively identify and engage new customer opportunities.
• Respond to customer inquiries and provide timely, professional support.
• Conduct virtual and occasional on-site product demonstrations and training.
• Work with physicians, hospitals, orthopedic practices, podiatry offices, and surgery centers to educate customers on product features and clinical benefits.
• Prepare quotations, follow up on opportunities, and assist customers throughout the purchasing process.
• Coordinate with internal teams to ensure orders, training, and customer requests are handled efficiently.
• Maintain accurate customer information and activity records.
• Represent OPED Medical at occasional conferences, educational events, and customer meetings.
• Stay informed on industry trends and competitive products.

• Experience in customer success, account management, healthcare, medical device, pharmaceutical, or business-to-business sales is preferred.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, self-motivated, and customer-focused.
• Proficient with Microsoft Office; CRM experience is a plus.
• Ability to travel occasionally for customer visits, training, and industry events.

• Health
  Insurance
• 401(k)
• Paid Vacation and Company Holidays
• Opportunities for Professional Growth and Advancement
• A Collaborative, Team-Oriented Work Environment