Sales Administrator - RL

YANMAR America is seeking a Sales Administrator to support our sales organization, with a primary focus on the Rural Lifestyle division
.

In this role, you will serve as an important connection between customers, sales representatives, production, logistics, accounting, and other internal teams. The Sales Administrator helps ensure customer orders are processed accurately, shipments are coordinated effectively, sales programs are supported, and customers receive timely, responsive service.

This position is ideal for someone who is highly organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced sales and manufacturing environment.

Respond promptly to customer and sales team calls and emails regarding orders, shipments, pricing, inventory, and other sales-related inquiries.

Build a strong working relationship with assigned territory or account sales managers and maintain regular communication to provide superior customer service.

Enter and manage customer sales orders in the Oracle system.

Allocate products and parts based on customer orders, available inventory, and established sales priorities.

Monitor open-order reports daily to ensure orders are scheduled and shipped according to customer requirements and sales priorities.

Research and resolve customer or internal questions and issues related to specific orders.

Coordinate with production teams to confirm weekly schedules and delivery timing based on customer demand and sales-order priorities.

Partner with logistics to properly schedule shipments and help maximize load efficiency.

Process equipment rebates, verify customer eligibility, and coordinate payments with accounting.

Assist with the implementation and administration of sales programs developed by division sales teams.

Support the new-dealer recruiting and onboarding process, including helping prospective dealers complete required paperwork and coordinating with accounting.

Work with outside financing companies to help obtain appropriate approvals for dealer floor plans.

Use Salesforce to document relevant customer interactions and manage tasks between sales administration and outside sales teams.

Participate in periodic product training to maintain a strong working knowledge of YANMAR products and markets and better support customer and sales inquiries.

Conduct outbound customer calls or emails when needed to support division sales objectives.

Assist with accounts receivable questions and issues as needed.

Provide additional sales administration support and assist with other responsibilities as assigned.

High school diploma or equivalent required; college degree is a plus.

At least three years of customer service experience
, or an equivalent combination of education and experience.

Strong customer-service skills with the ability to communicate professionally with customers, dealers, sales representatives, and internal teams.

Excellent written and verbal communication skills.

Strong organizational, planning, and time-management skills with a high level of attention to detail.

Ability to manage multiple priorities, meet deadlines, and work effectively in a busy environment.

Strong problem-solving skills and the ability to appropriately manage customer or operational issues.

Working knowledge of inventory and supply-chain processes.

Understanding of financing processes related to credit approvals and credit-limit increases.

Proficiency with Microsoft Office, including Outlook, Word, Excel, and Power Point .

Ability to work effectively both independently and as part of a cross-functional team.

Experience using Oracle or a similar ERP/order-management system.

Experience using Salesforce or another…