Wholesale Account Coordinator; Bilingual Spanish

Contract type

Full-Time

Location

Chatsworth , CA

Specialty

Fashion

Salary

$65,000/year - $70,000/year

Remote

No

Reference

517786

Contact name

Lexy Hartwell

An established apparel company is seeking a Wholesale Account Coordinator (Bilingual Spanish) to oversee day-to-day boutique sales operations, including collecting order deposits, keeping store owners, sales representatives, and internal teams informed, and coordinating order fulfillment and shipping.

You will serve as the primary point of contact for wholesale boutique accounts, supporting independent specialty retailers that carry the company’s products. You will ensure boutique orders are paid, confirmed, and shipped on schedule while keeping all parties informed throughout the process. This role works closely with three key groups: boutique owners, independent sales representatives, and internal sales and warehouse teams.

It is ideal for someone who is highly organized, proactive with follow-up, detail-oriented, and enjoys building strong business relationships with independent retailers.

Details:
Compensation: $65-70k/yr.
Employment: Direct Hire
Location: Chatsworth, CA 91311
Schedule: Monday-Friday ONSITE in-office
Hours: 7:30AM-4PM PST

Responsibilities

• Manage boutique order deposits, payment links, outstanding balances, and payment discrepancies in partnership with accounting.
• Serve as the primary point of contact for boutique accounts, handling inquiries, order confirmations, shipping updates, and account-related issues.
• Communicate order statuses, payment updates, delays, and customer needs to independent sales representatives and internal sales teams.
• Coordinate order releases and fulfillment with the warehouse, ensuring orders are picked, packed, and shipped within designated timelines.
• Track shipments, provide tracking information, and resolve post-shipment issues, including returns, damages, and shortages.
• Maintain accurate customer records, sales orders, and account notes in Net Suite.
• Monitor open orders and unpaid deposits, providing status updates and identifying opportunities for process improvement.

Required Qualifications

• 2+ years of experience in customer service, account management, sales support, or order management, preferably within wholesale, apparel, or consumer products.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organizational skills and ability to manage multiple orders, payments, and deadlines.
• Comfortable with numbers, payment tracking, and basic reporting.
• Proficiency in Microsoft Excel or Google Sheets.
• Bilingual in English and Spanish.

Preferred Qualifications

• Experience with Net Suite, particularly sales orders and customer records.
• Experience supporting independent sales representatives, boutique, or specialty retail accounts.
• Familiarity with warehouse fulfillment, shipping, and order tracking.
• Background in intimates, apparel, or fashion wholesale.