Field Service Technician

Location: Ball Ground

* Achieves expected productivity levels associated with assigned workload and level of experience. Demonstrates technical expertise and provides specialist services.

* Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits

on a core set of Meyn equipment.

* Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high

level of customer satisfaction with the service performed.

* Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.

* Completes all required administrative tasks in an accurate and timely manner.

* Assists on training new hires and customer maintenance personnel.

* Acts as the liaison between the customer/plant personnel, contractors on the job and Meyn management by keeping good communications (written and verbal) among the groups.

* Works closely with sales partners to maximize equipment leads and upgrade opportunities.

* Proactively seeks ways to improve things. Recommends machine improvement ideas and suggestions for continuous product improvement.

* Assists Site Manager with planning installs and rebuilds.

* Works with customer support on adjustment manuals and updating trouble-shooting guides.

* Observes all safety, quality and other company rules and regulations in the performance of duties

* Promote teamwork by performing tasks and sharing responsibilities of other members of the Department during peak periods or when there is an overload of duties.;