Child Support Services Agent

Child Support Services Agent 2

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:
Department of Human Services

Location:

Rock Spring, GA (Walker County)

Compensation: $42,901.10

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

The DHS' Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 2, this position will report to the Child Support Services Agent Supervisor.

Under general supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court.

All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Preferred Skills/

Qualifications:

• Bachelor's degree in a behavioral science (criminal justice, psychology, sociology, etc.) or a business degree (management, public relations, hospitality, marketing, etc.) from an approved, accredited college or university and two (2) years of work experience within a government judicial system as a parole/probation officer, court counselor/advocate, officer of the court, etc. for low-risk offenders.
• –or–
• Bachelor's degree from an approved, accredited college or university and human services or legal services case management work experience.
• –or–
• High school diploma or GED equivalent and two years of human services or legal services case management work experience.
• –or–
• Three (3) years military experience as a commissioned or non-commissioned officer with an honorable discharge or serving as an active reservist.
• –or–
• One (1) year work experience as a DCSS Agent 1, Agent 2 or Agent 3.
• –or–
• One (1) year experience working with non-custodial parents as a Child Support agent/Child Support Services office.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.