Account Representative

Transportation & Logistics Executive | President at MaDex Associates | Relationship-Driven Service & Growth

About MaDex Associates

MaDex Associates is a relationship-driven transportation community built around vetted carrier partnerships and private-fleet capacity solutions. We work as an extension of both our shippers’ transportation teams and our carriers’ sales efforts — focusing on consistency, communication, and long-term value rather than transactional freight.

We are seeking an experienced Account Management professional with a strong carrier development background to help grow, manage, and optimize our carrier network.

The Role

This role is ideal for someone who has lived inside a cradle-to-grave brokerage model or split brokerage environment and understands the importance of carrier relationships, lane balance, and execution.

You will be responsible for developing carrier relationships and acting as a trusted point of contact between carriers, internal teams, and customers.

• Build, onboard, and manage long-term carrier relationships
• Serve as the primary point of contact for assigned carrier accounts
• Match carriers to consistent lanes aligned with their operational needs
• Negotiate rates while maintaining margin discipline
• Proactively manage service issues and resolve exceptions
• Track carrier performance, capacity trends, and lane opportunities
• Collaborate with customer-facing teams to support network balance
• Maintain accurate CRM and operational records

• 3–4+ years of experience in carrier development, inside sales, or brokerage operations
• Background in shipper logistics operations, cradle-to-grave brokerage or split-model brokerage (carrier side preferred)
• Strong understanding of carrier economics, lane strategy, and utilization
• Proven ability to build trust and long-term relationships with carriers
• Excellent communication, negotiation, and follow-through skills
• Comfortable working in a fast-paced, relationship-driven environment
• Strong organizational and time-management skills

• Relationship-first culture — no transactional churn
• Established carrier network with long-term freight opportunities
• Opportunity to grow into senior account or leadership roles
• Supportive, team-oriented environment with high accountability
• Competitive compensation with performance-based upside

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries:
  Transportation, Logistics, Supply Chain and Storage