Processing, Transcript Evaluation & Workflow Management GA

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SCHOOL OF GRADUATE STUDIES (SGS)
APPLICATION PROCESSING, TRANSCRIPT EVALUATION, AND WORKFLOW MANAGEMENT
GRADUATE ASSISTANT (GA)
POSITION DESCRIPTION FOR:
F2025-Sp2026

Start/End Date: August 1, 2025 – May 8, 2026

Hours: 20/week on campus

Salary: $10,560/academic year, plus tuition remission (up to 9 credits/semester)

General Qualifications, Knowledge, Skills, and Abilities

• Admitted to a graduate degree program.
• Effective oral and written communication skills.
• Ability to work evenings, weekends, and/or travel overnight (occasional).
• Ability to work over summer and breaks.
• Knowledge and use of social media for communication and marketing.
• Demonstrated cultural competence.
• Ability to speak positively about their graduate experience and the benefits of pursuing graduate education at SCSU.
• Ability to work equally as well as part of a team and independently.
• Demonstrated competence in technical and interpersonal skills.
• Previous experience in student services, program development, and project management desired.
• Detail oriented with a strong customer service orientation.
• High-level organizational skills, able to manage complex processes effectively.
• Effective time management.
• Ability to think critically, resolve problems, and take initiative.
• Previous experience in admission database work and CRM (Constituent Relationship Management) software desired.
• Demonstrated experience and comfort level with using Excel programs and learning new computer systems.
• Knowledge of standardized exams, including GRE/GMAT and English Proficiency to assist prospective students.
• Knowledge of institutional and program-specific admission requirements.
• Knowledge of social media tools and content production for Facebook, Instagram, Linked In, Tik Tok, You Tube, etc.
• Knowledge of content production tools such as Constant Contact, Adobe Express, Canva, Mediaspace and web design or editing solutions.
• Develop expertise with the Graduate Admissions and Graduate Studies website to answer pre- and post-admission questions from internal and external stakeholders.
• Professional communication with graduate programs, Center for International Studies, and IEC.
• Understand and be able to clearly communicate the following processes:
  StarID activation, course registration, email set-up, Office 365 access, tuition assessment and billing, use of online Forms from the SGS website.
• Understand the role and importance of effective policy and process in graduate student admission, orientation, and graduation.

Application Processing, Transcript Evaluation, And Workflow Management Position Focus Areas

• Provide regular transcript evaluation support, including all elements of building, updating templates, and using CAS/Web Admit system to update evaluation status.
• Coordinate the workflow including scanning official documents and linking in Perceptive Content.
• Provide support for the application process through collecting, scanning and uploading application materials.

Processing

• Process application materials from prospective students in CAS/Web Admit, EMP, Power
  
  BI, and ISRS database.
• Transmittal Processing:
  Track completed application files, send to departments and track return.
• Develop and run applicant queries and reporting in CAS/Web Admit, EMP, Power
  
  BI, and applicable databases.
• Send ad hoc application material communications to applicants and program directors, including admission offers and orientation/onboarding information.
• Respond to current student inquiries using template emails to questions about forms/graduate studies processes.
• Ensure new inquiries are added to the CRM database and any ad hoc follow-up communications are sent.
• Assist prospective and currently enrolled graduate students via email, phone, and in person.
• Weekly post to Facebook and Instagram. Active in Graduate Student Facebook group.
• Engage in assisting other SGS staff and GA’s as necessary and directed by supervisor.
• Support retention and completion initiatives of the School of Graduate Studies.
• Support student success programming and outreach initiatives.
• Demonstrate effective interpersonal skills.
• Demonstrate leadership skills.
• Demonstrate effective team/collaborative skills.
• Develop skills in working with applicant and student information system software.