Market Manager

Overview

The Market Manager is responsible for the operation and results of multiple locations within a designated area, including operations, development, business relationships, customer experience, and profitability. The role provides leadership and mentoring to direct reports and leads the team to perform effectively.

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage activities of all locations within the designated market through coordination with each location’s General Manager. Monitor capture rates to maximize opportunities.
• Hold staff accountable for shop performance by communicating the company mission, ensuring SOP adherence, and recognizing and addressing performance issues.
• Serve as the conduit for load leveling for the market by conducting daily calls.
• Recruit, interview, train new hires. Coach staff to ensure customer satisfaction and resolve customer concerns. Promote continuous education and development and participate in external marketing and team-building activities as requested.
• Promote safe, clean working conditions; review audits and safety records; ensure proper use of PPE and enforce safety policies.
• Collaborate with corporate staff to drive external growth of the market and manage internal reporting and communications to meet or exceed area objectives.
• Review location performance against goals with location managers and provide coaching; contact claims managers and dealer accounts monthly (minimum).
• Conduct monthly operations reviews and in-person audits; participate in requested meetings.
• Develop and act as liaison with area insurance contacts and other referral points; ensure timely responsiveness to clients.

• Minimum of five years in the collision repair industry
• Minimum of three years of management experience
• ICAR Platinum certification preferred
• Estimating license if applicable in the state

• Ability to read and understand financial statements
• Extensive estimating experience

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

96,200.00 –  –  USD Annual