Customer_Service - Coord_Workflow_Cldstorg

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees.

CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

(e.g., 2nd Shift - Monday to Friday from 1:30 pm - 10:00 pm)

Base Hourly Wage or Compensation Range: $___per hour/annually

Shift Differential: $___per hour

Incentive eligible: (Yes/No)

The Workflow Coordinator is responsible for monitoring, coordinating, and adjusting daily work assignments in the warehouse to ensure on-time and accurate receiving, picking, and shipping operations. This role utilizes data and system tools to manage workflow priorities, resolve issues, and facilitate communication between team members and leadership. The Coordinator, Workflow supports efficient operations and plays a key role in promoting productivity and continuous improvement.

• Monitor the daily work assignment queue and adjust task priorities to ensure efficient processing and on-time completion.
• Coordinate and allocate trailer moves with yard spotter, including yard-to-door and door-to-yard activities.
• Manage product allocation for outbound orders, balancing inventory availability and workflow requirements.

• Identify, track, and resolve workflow issues such as order stockouts, overages, shortages, damages (OS&D), and outbound exceptions.
• Act as the primary resource for system adjustments and resolution of inbound receiving discrepancies.
• Communicate operational challenges, issues, and updates promptly to management.

• Utilize warehouse management systems (WMS), Microsoft Office, and related applications to track workflow and document process adjustments.
• Ensure all workflow processes are administered in an efficient, productive, and cost-effective manner.

• Work closely with warehouse operations staff, supervisors, and transportation partners to optimize workflow and ensure accurate execution.
• Support daily team objectives and contribute to a positive, collaborative work environment.

• Participate in ongoing process improvement and customer-driven initiatives.
• Adhere to all safety, compliance, and company standards.
• Participate in all required training and professional development.
• Perform other related job duties as assigned or required.

• High School Diploma or GED Equivalent – or equivalent relevant experience.
• 1-3 years of relevant experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Demonstrated ability to communicate and delegate assignments effectively.
• Ability to adapt to changing customer or business requirements.

• Previous warehouse management systems experience (WMS, JDA, SAP, Oracle, etc.).
• Experience working in warehouse, transportation, or manufacturing…