DOE SC Program Manager

Grey Street Consulting, LLC (Grey Street), a leading small business provider of administrative and business operational support services to Federal civilian and defense agencies, is seeking to hire a Program Manager to support our prospective client within the Department of Energy (DOE), Office of Science (SC). DOE SC is located in Germantown, MD, and this position is to be performed on-site.

Responsible for the overall leadership, coordination, and performance of a multi-functional administrative support services program. This role oversees administrative support operations, travel support services, Correspondence Control, Mail Room Services, and records management, ensuring all services are delivered efficiently, compliantly, and in accordance with contract requirements, agency policies, and performance standards. Primary point of contact with the Government provides strategic oversight of staff and workflows, and ensures continuous process improvement across all support service areas.

• Provide overall program leadership and operational oversight for administrative and mission-support services. Serve as the primary interface with Government Contracting Officer’s Representatives (CORs) and stakeholders.
• Ensure compliance with contract requirements, service level agreements (SLAs), performance metrics, and reporting obligations.
• Develop and maintain program management plans, staffing plans, risk mitigation strategies, and standard operating procedures (SOPs).
• Monitor performance, identify risks, and implement corrective actions as needed.
• Overall direction and administrative support for all project work.
• Ensure proper staffing levels to meet deadlines, improve effectiveness, and balance workload. Direct appropriate actions to correct any adverse trends.
• Ensure staff is aware of Agency administrative policies and procedures.
• Ensure adherence to existing procedures for building access, personal security clearance administration, identification badge processing, inventory management and check-out procedures for exiting Contractor staff.
• Oversee day-to-day administrative support functions, ensuring timely and accurate execution of tasks.
• Standardize administrative processes to improve efficiency, consistency, and customer service.
• Ensure administrative services align with agency policies and operational priorities.
• Manage travel support operations, including authorization processing, voucher review, and coordination with travel systems and vendors.
• Ensure compliance with Federal Travel Regulations (FTR) and agency-specific travel policies.
• Track travel metrics, resolve issues, and improve turnaround times and accuracy.
• Oversee Correspondence Control operations, including intake, tracking, routing, suspense management, and response coordination.
• Ensure accurate logging, timely processing, and accountability for all incoming and outgoing correspondence.
• Maintain correspondence tracking systems and reporting mechanisms.
• Manage mail room operations, including receipt, sorting, distribution, tracking, and outgoing mail services.
• Ensure proper handling of sensitive, classified (if applicable), and accountable mail.
• Implement controls to ensure timeliness, security, and chain-of-custody compliance.
• Oversee records management services, agency records schedules, and information governance requirements.
• Ensure proper creation, maintenance, storage, retrieval, and disposition of physical and electronic records.
• Support audits, inspections, and records requests.
• Recruit, train, supervise, and evaluate program staff and team leads.
• Ensure adequate staffing levels and coverage across all service areas.
• Provide mentoring, performance feedback, and professional development opportunities.

• Bachelor’s degree in Business Administration, Management, Public Administration, or a related field.
• Minimum 8+ years of progressively responsible experience in program or project management.
• Demonstrated experience managing administrative support or mission-support services in a federal government or government contracting environment.
• Ability to obtain and maintain a Public…