Community Service Administrator Job Germantown area,Maryland USA,Administrative/Clerical

UDR is seeking a Community Service Administrator to join our team at Canterbury (544 units) located Germantown, MD.

GENERAL SUMMARY OF DUTIES

Provide administrative support and maintenance feedback to the service management team. Responsible for ordering supplies, purchase orders, service invoices, reports, and move‑in/move‑out inspections. Assists with scheduling the service team for service tickets, turns, and preventative maintenance. Inspects the work performed by vendors and ensures that it meets UDR standards. Oversees quality control with inspections of the community and vacant apartments.

SUPERVISION RECEIVED: Reports to the Community Director, Senior Community Director, General Manager or Lead Service Manager.

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS

Schedule repairs with contractors, track progress, and provide final inspection of the work performed by contractors or vendors.

Schedule the service team for timely apartment turnovers, painting, floors, carpets, and general cleaning.

Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management.

Provide support for or complete the pre‑move‑out inspections on a timely basis.

Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event.

Provide overall quality control for both vendor‑related and service team‑related community cleaning, safety, landscaping, and any other community projects.

Act as the liaison for contact and coordination of vendors as needed.

Conduct community safety meetings.

Order supplies through Ops Technology following company procedures.

Conduct community inspections of every floor or building, exterior and amenity spaces.

Assist in the bidding process for services and documentation as needed.

Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents.

Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records.

Greet vendors or contractors and guide them to the appropriate work area, or to the appropriate service team lead or manager.

Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS

Knowledge of general office practices, organizational policies, and procedures. Ability to apply policies and procedures to solve everyday issues. Demonstrated initiative, problem‑solving, and decision‑making skills. Excellent organizational skills and high level of accuracy in preparing and entering information. Adherence to Fair Housing laws. Ability to meet and deal effectively with management, residents, associates, and vendors.

Strong interpersonal, verbal, and written communication skills. Ability to proactively recognize and implement superior customer service to internal and external customers. Ability to work in a fast‑paced environment and handle multiple projects simultaneously to meet deadlines. Willingness to lead, take charge, and offer opinions and direction.

Ability to present information and respond to questions or resolve resident, vendor, and contractor issues. Ability to work in conjunction with company managers and associates. Effective verbal and listening communication skills. Ability to communicate information and ideas clearly in writing.

Proficient computer skills including spreadsheets, word processing, internet, smartphones, and e‑mail. Ability to enter service ticket information into the system.

TYPICAL PHYSICAL DEMANDS

Occasionally lift items weighing up to 30 lbs. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal hearing and eyesight. Extensive data input and ability to sit for long periods. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS

Normal office environment. Incumbents must be able to physically access all exterior and…


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