Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in more than 150 countries, we are at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team and help exceed customer expectations through innovative, sustainable solutions.

We are looking for a Senior Field Service Technician to report to our Germantown location and service our water treatment equipment at customer sites within the surrounding area. The technician will be responsible for the installation, service, and maintenance of water purification equipment, utilizing a company service vehicle. Specific training will be provided. Candidates with a valid driving license and previous technical, mechanical, or plumbing experience are especially encouraged to apply.

The Senior Field Service Technician will:

• Install, service, and maintain water purification equipment at customer sites.
• Diagnose and repair mechanical, electrical, and plumbing issues related to industrial equipment.
• Use a company service vehicle to travel to customer locations.
• Maintain accurate and timely service records.
• Provide excellent customer service in a high‑customer‑facing environment.

General day‑shift hours with overtime opportunities. The position requires an on‑call rotation with occasional afternoons and weekends. Travel requirements: 50% or more of the time traveling to and from customer sites.

The estimated salary range for this position starts at $30 per hour, dependent on skills and experience. Additional details on compensation and benefits are provided below.

• Health, Dental, and Vision insurance available on your first day of employment
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition reimbursement
• Company wellness program
• Employee discount program

• High School diploma or equivalent
• 2–5 years of technical experience preferred (industrial or commercial process water experience a plus)
• Service and repair knowledge of mechanical equipment
• Experience troubleshooting and repairing related industrial equipment
• Experience with electrical components and plumbing (a plus)
• Proficiency with Microsoft Office and smart devices
• Strong customer‑facing skills
• Ability to identify and remediate potential safety concerns
• Must pass a background check, drug screen, MVR, and DOT physical
• Valid driver’s license with a clean driving record

50% or more daily travel to customer sites.

Xylem is a proud Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.