Customer Service Representative

The Customer Service Representative is an exceptional candidate who thrives in an environment where precision, process, and clear expectations matter. The candidate prefers structure, logical workflows, and being counted on to get the details right the first time. By solving problems through research, consistency, and thoughtful execution, the candidate values stability, clarity, and the opportunity to become a trusted expert in their role.

If you’re someone who takes pride in creating order from complexity and following through thoroughly, you’ll feel right at home here.

At C.A.T. Global Memphis, we operate with purpose and efficiency. Our systems are clear, our goals are shared, and our culture rewards those who are dependable, accurate, and committed to excellence. The candidate will have the tools and support they need to succeed, and will work within a high-performance team that values strong processes, consistent communication, and doing things the right way.

We offer a stable environment, competitive compensation, and long-term career growth within a company that continues to expand.

The Customer Service Representative will be responsible for ensuring the accurate execution of transportation plans and maintaining clear, timely communication with customers and internal teams. Daily work will center around structure, systems, and consistency.

• Permanent, Full-time
• Onsite – In Office
• Monday
  - Friday

• 7695 Poplar Pike, Suite 201
  - Germantown, TN 38138, USA

The Customer Service Representative will manage load data with complete accuracy, coordinate appointments, and maintain clear communication with customers and internal teams to ensure smooth, on-time freight operations. The Customer Service Representative will also resolve billing issues, document approvals, support account management, and elevate any shipment or service concerns while following established workflows for operational excellence.

• TMS & System Accuracy: Enter, update, and maintain load data with full accuracy and compliance for accounting, billing, and reporting.
• Clear and Proactive Communication: Relay key updates, shipment statuses, and problem resolutions to the team and customers using standardized communication channels.
• Appointment Management: Schedule, confirm, and track pickup and delivery appointments to ensure smooth freight movement and on-time performance.
• Billing Oversight: Handle billing discrepancies directly with the accounting department to ensure clean invoicing and resolution of any issues.
• Customer Support: Quarterback customer requests and ensure they are resolved promptly by collaborating with internal departments and following through until completion.
• Team
  
  Collaboration:
  
  Partner closely with the operations team to support execution, resolve issues, and maintain service integrity.
• Approval Management: Ensure all approvals, whether via email, load tender, or rate confirmation—are properly documented and uploaded to the load record.
• Issue Identification & Escalation: Spot discrepancies, shipment issues, or service delays early and elevate them through the proper channels.
• Support to Account Management: Provide operational support by documenting and tracking account-specific processes, billing notes, and follow-up tasks.
• Operational Discipline
  :
  Follow assigned workflows, task lists, and procedural checklists to ensure no step is missed in the logistics lifecycle.
• Medical Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid vacation and sick days
• Supportive and process-oriented team environment
• Opportunity for career advancement within a growing logistics company
• On-site parking

With humble beginnings, C.A.T. originated in a small region in Quebec, Canada. We have since evolved to become one of the largest trucking and logistics companies in North America, with terminals and offices spanning across Canada, the USA & Mexico.

Our head office also serves as the birthplace of C.A.T. Global. Since its inception in 2012, C.A.T. Global has quickly evolved to become C.A.T.’s second largest division, playing a significant role in the North American brokerage and logistics markets. With locations strategically established across Montreal, Toronto, Dallas, Memphis, and San Antonio, C.A.T. Global is poised for continued long-term success.