Referral Coordinator Germantown, TN

Overview

Referral Coordinator - Full Time - Germantown, TN

Germantown, TN

Job Title: Referral Coordinator

About Us

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

• Utilize electronic worklists within the EMR to track and process incoming referrals
• Schedule all outside orders prior to the attending provider’s next follow-up visit
• Monitor and adhere to due dates to meet treatment guidelines
• Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
• Report scheduling barriers promptly to leadership
• Confirm accuracy of referring physician and patient information
• Document status updates and patient communications in the EMR
• Follow up with patients to confirm appointments and provide scheduling support
• Enter all scheduled appointment details in the EMR
• Respond to incoming calls and emails related to referrals and outside orders
• Mail appointment reminders and rescheduling letters as needed
• Assist with ensuring continuity of care and “closing the loop” on appointment follow-through
• Notify leadership of issues or workflow challenges in a timely manner
• Support patient requests for appointment changes or updates
• Collaborate with Physician Pods for clarification or additional referral information
• Cross-train with other Referral Coordinators to support departmental efficiency
• Perform other duties as assigned

• High school diploma or GED required
• Minimum of six months of related experience or equivalent combination of education and experience

• Excellent organizational and follow-up skills
• Strong verbal and written communication abilities
• Effective problem-solving and prioritization in a fast-paced environment
• Ability to analyze situations and respond promptly
• Proficiency in Microsoft Office applications and email
• Ability to work collaboratively across departments and with clinical teams

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.