Lead Dining Server

Overview

Position

Description:

Under the supervision of the Dining Manager, the Lead Server plays a crucial role in providing exceptional dining experiences for our residents and guests in an upscale retirement community. This position involves training and dining orientation of servers and bus persons, maintaining a professional and courteous demeanor, and ensuring the overall satisfaction of our unique customer base.

• Courteously and professionally serve all residents and guests meals in the dining rooms.
• Maintain a neat and orderly work area.
• Inform supervisor of food needs and address resident questions/concerns.
• Set up, serve, and break down special functions.
• Act as a key figure in public relations for the community through direct contact with residents and guests.
• Assist with checking servers out at the end of the shift.
• Attend production meetings before each meal service.
• Possess thorough knowledge of the menu and all items.
• Familiarize new servers and bus persons with all dining policies and procedures.
• Train new servers on proper service techniques.
• Ensure each server is trained to handle a minimum of four tables at a time.
• Train on proper bussing techniques.
• Inform the dining manager of the status of new trainees.
• Perform pre-opening and closing checklist duties as assigned.
• Follow all policies and procedures for the dining services department.
• Cooperate and coordinate work activities with co-workers to ensure a smooth and successful dining experience.
• Attend in-service training seminars when scheduled.
• Ensure exceptional customer service is provided at all times.
• Exhibit a pleasing and positive attitude while on the job.
• Demonstrate dependability and punctuality.

• Strong, proven customer service skills.
• Good knowledge of state and local health requirements, including sanitation and cleanliness standards.

• Understanding of operational financials, budgets, and inventories.
• Extensive background in supervising associates.
• High School Diploma or equivalent required.
• College preferred.
• One to five years’ experience in the food service arena, particularly in catering and fine dining restaurants.

• Must be able to stand and walk short distances for prolonged periods.
• Requires bending at knees, twisting from side to side at the waist, reaching above, below, and at shoulder height.
• Must be able to lift 50 pounds to waist height.
• Must be able to push 100 pounds using a cart with casters.

• Ability to communicate verbally and coherently with customers, co-workers, supervisors, vendors, and all other associates.
• Mathematical skills to read and understand financial reports, inventories, order costing, etc.
• Required to practice astute reasoning, sound judgment, and compassionate listening when dealing with customers and colleagues.

If you are a dedicated individual with a passion for delivering exceptional dining experiences and possess the required skills and qualifications, we invite you to apply for the Lead Server position. Join our team and contribute to creating a positive and memorable dining environment for our residents and guests.

The Village at Germantown is an equal opportunity employer. We encourage candidates from all backgrounds to apply.