Lifestyle Sales Advisor

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Tuition assistance
• Vision insurance

The Village at Germantown, an upscale and uniquely comprehensive retirement community, is seeking a dynamic and personable Lifestyle Sales Advisor to join our Sales & Marketing team. This entry-level, resident-facing role offers a rare opportunity to grow professionally while contributing to a mission-driven, relationship-centered environment.

This position blends sales, marketing, social media management, photography, event coordination, and high-level communication. As an essential representative of our community, you will guide prospective residents and their families through their discovery process with warmth, professionalism, and confidence.

We welcome candidates from a variety of backgrounds—no prior sales experience or senior-living knowledge is required. We seek individuals who are creative, adaptable, organized, articulate, and eager to learn. If you are naturally curious, patient, coachable, and enjoy building meaningful relationships, this role provides an exceptional foundation for career growth in a supportive and collaborative environment.

If you are ready to take the next step in a rewarding, people-centered career while contributing to a vibrant and thriving community, we encourage you to apply and discover why The Village at Germantown is such a special place to work and live.

• Gain thorough knowledge of the community, sales process, Residency Agreement, and Resident Handbook.
• Maintain and adjust sales strategies to support stabilized occupancy.
• Meet Critical Success Factors, including daily call standards, monthly tours/appointments, and monthly sales goals.
• Conduct effective tours, home visits, and presentations for prospects, residents, and community/civic organizations.
• Participate in meetings and sales discussions to support communication and monthly/quarterly goals.
• Use Matrix Care CRM for lead tracking, data entry, notes, and reports.
• Develop closing strategies and maintain current knowledge of competitors.
• Plan, organize, and lead prospect events; participate in resident programs and special events.
• Safeguard confidential sales, marketing, financial, and operational information.
• Demonstrate excellent verbal and written communication, follow-up skills, and professional conduct.
• Use Word, Excel, Matrix Care, Canva and/or Illustratus for sales and marketing tasks.
• Cultivate referral sources among residents and external professionals.
• Work with the VP of Sales & Marketing and Sales Assistant to ensure complete and accurate resident files and adherence to the 90-day move-in timeline.
• Communicate issues or suggestions promptly to leadership.
• Address difficult situations with courtesy and professionalism.
• Represent the community positively and maintain professional business attire.
• Work flexible hours, including some weekends, evenings, and holidays.
• Capture high-quality photos/videos for marketing, social media, and advertising; collaborate with marketing to create on-brand content.
• Relate effectively to all levels of management and professionals; demonstrate strong organizational and time-management skills.

• Strong computer proficiency, including Microsoft Office, CRM systems, Canva, and/or other editing software.
• Excellent interpersonal, communication, and relationship-building skills.

• Bachelor’s degree from a four-year accredited university preferred (Marketing or related field preferred).
• Stable work history with at least two years at the same organization.
• Prior sales experience preferred but not required.
• If you are ready to take the next step in a rewarding, people-centered career while contributing to a vibrant and thriving community, we encourage you to apply and discover why The Village at Germantown is such a special place to work and live.