LMS & Training Manager Professional Services

LMS & Training Manager

Gerrards Cross - Hybrid

Maternity Leave - 1 year

Do you want to help shape software that affects thousands of lives?

The Causeway Adoption team is committed to ensuring that our customers derive maximum value from our solutions. The LMS & Training Manager leads the design, delivery, and continuous improvement of the organisation’s training strategy — overseeing learning systems, training content, and external partnerships to deliver a consistent, high-quality learning experience across all products and teams. This role plays a critical part in shaping a scalable, forward-thinking approach that supports both product adoption and employee development.

This is a one-year contract — an exciting opportunity to make a real impact on how Causeway delivers learning  are open to candidates at different stages of their career: a junior hire will be supported and mentored to grow into strategic responsibilities over time, while a more experienced candidate will take full ownership from day one. Either way, you will leave this mission with significantly expanded skills, a tangible portfolio of work, and a clear step-up in your career.

• Define and maintain a company-wide training programme aligned with organisational goals and growth plans, with particular focus on supporting Causeway One adoption and new product launches
• Manage Causeway Learn (our LMS), staying current with best practices and driving innovation in delivery tools and technologies
• Oversee training content development across all products, working closely with Product teams to ensure quality, accuracy, and consistency
• Coordinate external training consultants and manage relationships with training providers
• Build and maintain sales enablement assets (training catalogue, pricing, pitch materials) to support the commercial promotion of Causeway’s training offering and drive client adoption
• Monitor training effectiveness and oversee day-to-day operations, implementing improvements based on feedback and data
• Lead the launch and growth of Certifier, Causeway's credential platform, managing a three-tier certification programme (Functional, Role, and Expert) with structured learning paths for each level
• Build and nurture a Causeway One user community through targeted social media engagement, content, and campaigns — powered by the Certifier certification programme

• Some experience in training, learning & development, or a similar role — junior to senior level considered; software or SaaS background is a plus
• Strong organisational skills; project management or stakeholder coordination experience is desirable
• Familiarity with or hands-on experience of Learning Management Systems (LMS), ideally Causeway Learn
• Ability to develop and implement scalable training strategies and structure high-quality content for in-person and digital delivery
• Strong communication and stakeholder management skills, with the ability to engage audiences at all levels
• Analytical mindset with the ability to assess training effectiveness and drive continuous improvement
• Comfortable working across multiple teams in a fast-paced environment; exposure to Product, Sales, or external vendors is a plus
• Passionate about customer learning and enablement, with familiarity with content creation tools and AI-driven learning solutions

• Hands‑on experience shaping a training function from the ground up — strategy, systems, and content
• Hands‑on ownership of Causeway Learn, shaping how learning is delivered across the entire Causeway organisation
• Exposure to multiple product lines, teams, and senior stakeholders across a fast‑growing software company
• A track record of delivering measurable impact — training adoption, content quality, and client outcomes you can point to
• For junior candidates: a structured environment to develop project management, stakeholder, and Causeway Learn/Certifier skills rapidly
• For experienced candidates: the autonomy to build something meaningful and leave a lasting mark on Causeway's learning culture

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award‑winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.