Head of Salesforce

Type: Permanent

No Sponsorship Available

We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness.

This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners.

A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value.

• Own the Salesforce strategy, roadmap and operating model across the organisation.
• Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth.
• Act as the senior Salesforce authority, providing direction on platform design, governance and best practice.
• Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals.
• Establish effective governance around platform changes, configuration, integrations, data and user access.
• Own the ongoing administration, optimisation and roadmap of Salesforce CPQ.
• Manage product configuration, pricing structures, bundles, discounting and approval processes.
• Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes.
• Manage specialist CPQ development and configuration delivered by external Salesforce partners.
• Identify opportunities to simplify and automate quoting and approval processes.

• Maintain technical oversight across Sales Cloud and Service Cloud.
• Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards.
• Establish technical standards and design principles across the Salesforce environment.
• Ensure platform changes are effectively scoped, tested, documented and deployed.
• Lead investigations into complex platform issues and address root causes.
• Reduce support demand through better design, automation, governance and user self-service.
• Manage Salesforce releases and identify opportunities to utilise new functionality.
• Own the wider Salesforce ecosystem, including platforms such as Hub Spot, Clari, Sales Loft and Highspot.
• Ensure integrations, field mappings and data flows remain reliable and scalable.
• Evaluate Salesforce and App Exchange capabilities based on commercial value.
• Identify opportunities to automate, consolidate and improve the commercial technology stack.
• Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI.

• Lead, manage and develop a small internal Salesforce team.
• Establish clear priorities, responsibilities and technical standards.
• Coach team members and support professional development and Salesforce certifications.
• Own the relationship with the Salesforce implementation partner and relevant technology vendors.
• Scope specialist development, integration and transformation work.
• Hold external partners accountable for quality, cost, delivery and technical standards.
• Manage Salesforce resources, workload and relevant partner budgets.
• Ensure Salesforce remains stable, secure and high performing.
• Establish governance around data quality, security, permissions and platform changes.
• Own Salesforce data standards, including imports, mass updates, deduplication and data integrity.
• Monitor platform health, user adoption, performance and data quality.
• Establish KPIs for measuring Salesforce effectiveness and commercial value.
• Continuously identify opportunities to simplify processes and improve user experience.

• Act as the senior Salesforce subject-matter expert across the organisation.
• Partner with leaders across Sales, Customer Success, Finance, Operations and Technology.
• Challenge requirements where appropriate and ensure solutions address genuine business problems.
• Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders.
• Provide visibility of platform performance, adoption, investment and ROI.
• Lead Salesforce adoption, training and change initiatives.
• Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or…