Director of Resident Services

Heron’s Key is a Community of “People Helping People”. If you want to look back at the end of the day and feel the difference you have made, you will want to join our team. You will have the ability to greatly influence the care and service provided to our Seniors and the opportunity to create long-lasting relationships that will impact many lives.

The Director of Resident Services develops implements and coordinates resident programs and activities within seven aspects of wellness, addresses resident concerns, coordinates resident transitional needs, facilitates resident communication processes, and manages the resident information systems.

$95,000 - $114,000

100% paid medical, dental and vision for employee, employer paid life insurance and AD&D for employees working 30+ hours/week (Option to buy-up if desired). In addition, we offer a Flexible Spending account for medical and childcare reimbursements with a $500.00 rollover feature (No Rollover on childcare) AND the option to purchase Long Term disability insurance. Eligibility begins the first of the month following 30 days of employment.

Employees are able to enroll in our company’s 403(B) plan (Eligibility on 403b – 20+ hours per week) – We match 50 cents for every dollar saved up to 10% of your annual salary. Matching begins the first of the quarter following 1 year of employment. Full-time employees are eligible to accrue up to 16 paid time off days, 6 paid holidays and 3 personal days.

Pro-rated paid time off is available to part-time employees.

• Employee Assistant Program (EAP) through Wellspring Family Services
• Gym
• Free Parking
• Beautiful walking paths around the community

• Completes all annual staff performance appraisal forms, directly or through subordinates; delivers to Human Resources by due date. Meets with staff members on an ongoing and continual basis to review performance and provide feedback, guidance and instruction needed.
• Selects candidates, trains, assigns and supervises staff, directly or through subordinates. Ongoing evaluation of performance of staff, initiates disciplinary action and consults with Human Resources regarding employee issues.
• Plans for and recommends space, staffing, training and equipment needed to meet resident needs and /or to provide other services. Needs are demonstrated by budget, goals and objectives, reports and other departmental records.
• Prepares annual budget to provide appropriate level of care and establish financial goals. Justifies assumptions used in compilation.
• Participates in applicable committees and meetings as required.
• Completes required in‑services.
• Responds to internal and external communication timely and appropriately utilizing customer service approach.
• Promotes a teamwork mentality throughout all aspects of position.
• Communicates and supports campus wide initiatives and goals to staff to ensure all employees are aware of the organization’s overall goals and objectives.
• Supports employee safety programs and initiatives, ensuring no lost time caused by work related injuries.

• Oversees the efficient operation of the Resident Services Department, ensuring that all resident programs are managed effectively through a resident-staff partnership built on trust, transparency, and the coordination of resources.
• Actively oversees the process of supporting independent living residents who need additional resources and support. Initiates the involvement of the CARE Transition Team for upcoming short-term or long-term moves on campus. Manages Status Change Notifications regarding independent living residents.
• Serves as primary liaison with independent living family members, emergency…