Sales Support Administrator

Heliae is a leading ag tech company striving to create a sustainable impact on the planet. We are focused on delivering microbial-based products to change the world. Our Agriculture department is dedicated to understanding the importance of a balanced soil microbiome for improved soil health and regenerative agriculture practices.

Job Title: Customer Service Administrator

Basic Function: As a Customer Service Administrator, you will provide essential support to our Sales, Operations, and Executive teams. You will be based on-site at our Gilbert, AZ headquarters and will manage various tasks to ensure efficient customer interactions, accurate recordkeeping, and smooth internal workflows.

Primary Responsibilities and Duties:

• Answer customer inquiries and handle customer communications across multiple channels, providing prompt and courteous support to ensure customer satisfaction and retention.
• Accurately enter and manage customer orders, coordinate returns and credit memos, and address billing discrepancies and payment-related questions.
• Process and track customer complaints, troubleshoot issues, and collaborate with other departments to provide timely and effective resolutions.
• Compile and provide tonnage data to assist the Product Development team and gather monthly sales forecasts from the sales team to support strategic planning.
• Maintain detailed records of customer incentive programs and coordinate customer site visits.
• Review sales team expense reports for accuracy and submit approved reports to Accounting for reimbursement processing.
• Maintain and update customer records and case notes in a Customer Relationship Management (CRM) system.
• Perform various administrative tasks, including managing a shared inbox, scheduling meetings, and preparing internal and external documents.

Qualifications:

• Prior experience in a customer service or administrative role.
• Proficiency in CRM software, Microsoft Office Suite, Quick Books, and general office tools.
• Strong verbal and written communication skills.
• Critical thinking and problem-solving abilities.
• Excellent attention to detail and multitasking skills.
• Patience, a positive attitude, and adaptability.

Heliae is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process, it is available upon request.