Front Office Specialist

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Administrative Employee Full Time VPS - Gilbert, Gilbert, AZ, US

Salary Range: $19.00 To $23.00 Hourly

About Company:

At Valley Perinatal, we are leaders in maternal-fetal medicine, providing expert care for high-risk pregnancies across Arizona. Our physicians and care teams combine clinical excellence, advanced technology, and compassionate care to support patients during some of life's most important moments.

We foster a culture of collaboration, innovation, and professional growth, empowering every team member to make a difference. If you're looking for a career where your expertise has a lasting impact, Valley Perinatal is the place to grow.

About the Role:

The Front Office Specialist plays a critical role as the first point of contact for clients, visitors, and staff within the organization, ensuring a welcoming and professional environment. This position is responsible for managing front desk operations, including greeting guests, handling inquiries, and coordinating communication between departments. The specialist will maintain accurate records, manage appointment scheduling, and support administrative tasks to facilitate smooth office functionality.

By efficiently managing multiple tasks and providing exceptional customer service, the Front Office Specialist contributes to the overall positive experience of all stakeholders. This role requires a proactive approach to problem‑solving and the ability to adapt to a dynamic work environment while maintaining confidentiality and professionalism.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a front office, receptionist, or administrative support role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Associate’s degree or higher in Business Administration or related field.
• Experience with office management software and scheduling tools.
• Customer service training or certification.
• Ability to handle confidential information with discretion.
• Bilingual abilities, particularly in Spanish and English.

Responsibilities:

• Greet and welcome visitors and clients promptly and courteously, providing assistance as needed.
• Answer, screen, and direct incoming phone calls and emails to appropriate personnel or departments.
• Manage appointment scheduling and maintain calendars for staff and meeting rooms.
• Maintain accurate records of visitor logs, deliveries, and office supplies inventory.
• Coordinate communication between departments to ensure timely responses and follow-ups.
• Perform general administrative duties such as data entry, filing, and preparing correspondence.
• Ensure the front office area is clean, organized, and presentable at all times.
• Assist with onboarding new employees by preparing workstations and providing initial orientation support.

Skills:

The Front Office Specialist utilizes strong communication skills daily to interact effectively with visitors, clients, and team members, ensuring clear and professional exchanges. Organizational skills are essential for managing schedules, maintaining records, and coordinating office activities efficiently. Proficiency in office software enables the specialist to handle correspondence, data entry, and appointment management with accuracy and speed. Problem-solving skills are applied to address visitor inquiries and resolve scheduling conflicts promptly.

Additionally, interpersonal skills foster a welcoming atmosphere and support collaboration across departments, enhancing overall office productivity.