Warranty Specialist

The Warranty Specialist manages assigned warranty claims from initial intake through final closeout. This role coordinates claim review, remediation planning and scheduling, execution, documentation, and closure while maintaining clear communication with internal departments, third-party operations and maintenance providers, and project owners.

The Warranty Specialist maintains accurate claim records, identifies and escalates obstacles, and helps ensure warranty commitments are completed safely, efficiently, and in accordance with established processes.

Remote eligible within the U.S.

Not eligible

$70,000 -$90,000 (flexible based on experience)

• Own assigned warranty claims from intake through closeout, including review, planning, scheduling, execution coordination, verification, and final documentation.
• Maintain accurate claim records in the computerized maintenance management system (CMMS), including claim details, supporting documentation, status updates, and closeout records.
• Coordinate with internal departments, technicians, site supervisors, vendors, and other resources to define remediation requirements, establish responsibilities, and support timely execution.
• Identify schedule, resource, material, technical, and communication barriers, and escalate unresolved issues to the Warranty Manager with the information needed to support decisions.
• Maintain timely, professional communication with third-party operations and maintenance providers and project owners regarding claim status, schedules, information needs, and closeout.
• Coordinate material requests through the purchase-order Smartsheet process and maintain the Warranty Remediation Calendar so scheduled work, milestones, dependencies, and status changes remain current and visible.
• Track multiple active claims, follow up on open actions, and identify recurring issues, documentation gaps, and opportunities to strengthen warranty processes.

• Experience coordinating projects, service work, warranty claims, construction activities, operations and maintenance activities, or a related workflow.
• Experience managing multiple concurrent work streams, including schedules, documentation, deadlines, and open actions through completion.
• Experience coordinating work across internal teams and external stakeholders, such as vendors, service providers, or customers.
• Experience using business software to maintain records, schedules, work orders, claims, or similar workflow documentation.
• Experience identifying and escalating barriers or risks that affect project or service execution.

• Experience in renewable energy, construction, engineering, field service, commissioning, warranty, or operations and maintenance environments.
• Experience with claim management, work-order, enterprise resource planning (ERP), CMMS, or Smartsheet-based workflows.
• Familiarity with construction documentation, material requests, scheduling, remediation coordination, and closeout records.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

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