Senior Member Experience Analyst

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $91,000.00 - $ annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Senior Member Experience Analyst, you'll play a pivotal role in shaping the future of BECU's growing Voice of Member (VoM) program. You'll transform data from across the organization into meaningful insights that help us understand member needs, identify friction points, and drive measurable improvements across the member journey. Working alongside business leaders, experience strategists, and analytics partners, you'll help build the framework, tools, and intelligence that guide member experience decisions across BECU.

Your work will connect member feedback, operational data, behavioral insights, and journey analytics to tell compelling stories that influence action and create lasting impact. This is a unique opportunity to help build a next-generation member experience program from the ground up while solving complex business challenges through data and innovation.

To join our dynamic team, we require candidates to be residents of WA, OR, , AZ, TX, GA, SC, NC, CA or VA. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

• Transform Data into Actionable Insights: You'll analyze member feedback, journey analytics, sentiment data, behavioral trends, and operational metrics to uncover meaningful insights that improve the member experience and influence strategic decisions.
• Identify Member Friction Points: You'll connect data from multiple sources to identify patterns, root causes, and opportunities for improvement, helping BECU prioritize the experiences that matter most to members.
• Build Predictive & Analytical Models: You'll develop predictive, correlation, forecasting, and prioritization models that help anticipate member behaviors, understand satisfaction drivers, and connect experience improvements to business outcomes.
• Leverage Sentiment & Text Analytics: You'll analyze qualitative and quantitative feedback to proactively identify emerging themes, risks, trends, and opportunities across the member journey.
• Develop Experience Measurement Frameworks: You'll create and refine member experience metrics, scorecards, and indicators that provide a clear view of organizational performance and member experience health.
• Manage Data & Survey Operations: You'll integrate and manage data from multiple systems while ensuring data quality, governance alignment, security, scalability, and accurate survey deployment across Voice of Member programs.
• Support Survey Automation & Platform Administration: You'll…