Associate Operations Specialist

Associate Operations Specialist

Location:

Remote (Candidates in Arizona strongly preferred)

• Quality of life:
  Flexible workplace arrangements, work-life balance
• Investment of the community:
  Donation matching, volunteer opportunities
• Investment in you:
  Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Coordination with program staff, billing specialists, and project leads to support monthly invoicing timelines
• Support basic quality control checks to ensure invoices are complete, accurate, and submitted on time
• Assist with documentation updates and process improvements related to invoicing and program administration

• Energy Program Operations:
  Understanding of utility-sponsored energy efficiency programs and commercial building technologies.
• Process & Compliance Review:
  Skilled in reviewing project applications and ensuring adherence to program policies and procedures.
• Cross-Functional Collaboration:
  
  Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery.
• Analytical Thinking:
  Ability to identify trends and opportunities for improvement through data analysis.
• Ability to follow established processes and meet recurring monthly deadlines.
• Customer & Contractor Support:
  Capable of handling inquiries and coordinating follow-ups for inspections and surveys.
• Technical Proficiency:
  Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate.

• Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience

• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Willingness to learn invoicing systems, charge codes, and compliance requirements.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive.

We are an equal opportunity employer.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

For more information, please read ourEEO policy.

We will consider for employment qualified applicants with…