Transit Customer Care Manager — QA & Stakeholder Liaison

A leading transit agency is looking for a Manager, Customer Care to oversee all customer service functions. This role requires a minimum of three years' experience in customer service and strong analytical skills. Responsibilities include investigating complaints, liaising with stakeholders, and ensuring compliance with quality assurance standards. The successful candidate will have strong communication abilities and expertise in relevant software.

Excellent compensation packages are offered, including health benefits and paid time off.
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