MVD Customer Service Representative; CSR

Join the opening team for our new Gilbert location. Recent Arizona MVD or Authorized Third Party processing experience is preferred, with training available for the right candidate.

EZ Title & Registration is hiring MVD Customer Service Representatives (CSRs) for our new Gilbert, Arizona location, which is coming soon. This is an opportunity to join the team as the office opens and help establish strong customer service, accurate processing, and consistent operating standards from day one.

• Assist customers with Arizona title, registration, plate, permit, driver license, identification, and related MVD services based on training and certification.
• Review applications, ownership documents, signatures, fees, identification, and supporting records before processing.
• Process Arizona MVD transactions accurately using state systems and EZ Title internal tools.
• Explain documentation requirements and transaction steps clearly to customers.
• Handle assigned payment, recordkeeping, document control, and balancing responsibilities.
• Use current MVD procedures and internal resources to resolve routine questions and escal
• Help establish a reliable, accurate, customer-focused workflow as the Gilbert location opens.

Current or recent Arizona MVD processing experience is strongly preferred, particularly experience that is current or within the past 90 days. Experience may be from an Arizona MVD state office or another Arizona Authorized Third Party provider. RACF/MAX experience, title and registration processing, driver license services, Level I inspections, dealer work, and complex title processing are all relevant.

We will consider candidates without recent MVD experience when they demonstrate strong customer service, reliability, attention to detail, computer ability, and the capacity to learn and retain detailed procedures. Related dealership title, registration, DMV processing, document review, or financial transaction experience is helpful.

This is a full-time position paying $17–$21 per hour, based on relevant experience, certifications, and demonstrated processing knowledge. The final Gilbert operating schedule and individual shift will be confirmed before the new location opens.

This position will report to the new EZ Title & Registration location in Gilbert, Arizona. The exact street address is not yet publicly announced. This is an on-site position and is not a remote job.

• Strong accuracy and document review habits.
• Professional customer communication.
• Reliable attendance and flexibility during a new-office launch.
• Comfort learning new systems, procedures, and certification requirements.
• Good judgment about when to proceed, research, or ask for help.