Veterinary Technician Supervisor, AVECCC

AVECCC (Arizona Veterinary Emergency & Critical Care Center) is a 24‑hour veterinary emergency and critical care and specialty center in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. Our goal is to provide our staff with many pathways from front office to leadership and beyond.

The purpose of the Veterinary Technician Supervisor is to provide high quality medical support and nursing care to companion animal patients in addition to providing top leadership and oversight to the technicians, supports the emergency veterinarians and assists the organization of the daily workflow of the hospital.

• In collaboration of the Lead Training Coordinator, assists in the development of training protocols and procedures to ensure existing technical staff as well as new staff members are onboarded efficiently and effectively
• Interview potential new technicians and technician assistant candidates
• Technician and technician assistant staff leveling and reviews
• Review leveling criteria and benchmarks for employee advancement per hospital protocol
• Performs mid and annual formal performance reviews per hospital protocol for technicians and technician assistants
• Lead the veterinary technician team by example
• Acts a mentor for technical staff with particular focus on Technician Leads
• Ensure appropriate medical techniques are being utilized
• Ensure that employees are demonstrating positive customer service to all clients
• Provide feedback to the Senior Leadership Team if any corrective action or coaching is needed for any employee.
• Follow up on coaching to ensure it is being implemented.
• Document training and coaching sessions.

• Schedule, plan, and conduct bi-weekly Technician Lead meetings
• Advanced agenda of meetings provided to leadership team
• Ensure that the Skill of the Week topics discussed during these meetings are disseminated to the rest of the staff
• Quarterly/bi‑annual check‑in meetings with technicians and technician assistants
• Participate in regular team meetings with Leadership Team to:
• Identify areas for improvement within the company
• Ensure consistent messages are being disseminated to employees
• Increase knowledge of supervisory and leadership skills
• Develop a cohesive team with other members of the Leadership Team
• Assist with monitoring offices and hospital areas and ensure compliance with duties. Notify Assistant Hospital Manager if proper policies are not being followed or duties not being completed
• Lab – meets regularly with Lab Officer to ensure equipment is properly maintained and there is always an adequate quantity of supplies
• Radiology – collaborate with Radiology Officer to ensure that radiation safety protocols are enforced and radiology badges are properly managed
• Equipment – collaborate with Equipment Manager to ensure:
• Broken equipment and supplies are properly addressed
• Surgery – collaborate with Equipment Manager to ensure equipment is properly maintained and there are adequate supplies
• Train staff to properly clean and wrap surgical packs
• Ensure surgical suite is properly stocked, cleaned, and maintained at all times
• Isolation
• Kept clean and stocked
• Collaborate with Equipment Manager to ensure equipment and supplies are properly maintained and functioning

• Identify and solicit opportunities for growth within the technical staff
• Identify areas of personal strength and weakness that may enhance or hinder job performance
• Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
• Use engagement survey results to assess and implement adjustments as necessary
• Fully competent regarding organizational policies and procedures
• Involved in the develop and implementation of new policies and SOP as relevant
• Establishes and reinforces a supportive team environment
• Discourages negative attitudes, gossip
• Leads by example
• Seeks out and participates in leadership development and advancement opportunities
• Maintains professional and technical knowledge…