Technical Project Manager

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Reports to: Director of Business Systems & IT

Type: Full-time, Exempt

Travel: Up to 25%

Pay Range: $90,000–$100,000

Lead multi‑site deployments across existing sites, new construction, and newly acquired companies—standardising networks, voice/telephony, point‑of‑sale (POS), surveillance, access control (ACS), and operational technology (OT) on fuel trucks and at fuel farms. Scope includes merging/migrating email tenants; on‑premises and cloud file services; domains/directories; and other accounts and systems. This is a hybrid project‑management + hands‑on role: plan and drive delivery, and step in as a technical resource when needed.

• Own scope, schedule, budget, risks, vendor coordination, and stakeholder communications for assigned projects.
• Run discovery and site assessments; create deployment plans and cutover runbooks; manage change approvals.
• Coordinate local teams, third‑party installers, and internal SMEs to hit go‑live dates with minimal downtime.
• Document as‑built configurations, SOPs, and knowledge articles.

• Configure and validate network gear, VoIP endpoints, POS software, and cameras/NVRs.
• Support OT rollouts to fuel trucks and fuel farms (edge devices/sensors, onboard hardware, software configuration, connectivity checks); coordinate with vendors.
• Execute/oversee site acceptance testing; troubleshoot issues during pilots and cutovers.

• Establish repeatable templates, checklists, and “golden paths” for future rollouts.
• Track delivery KPIs and vendor performance; drive continuous improvement across cycles.

• Standardised site infrastructure: LAN/WAN, Wi‑Fi, internet failover, VPN/remote access, and VoIP.
• Software: POS applications and peripherals, plus aviation‑specific business‑critical applications.
• Physical security:
  Surveillance and access control systems.
• Fuel operations tech:
  Hardware/software rollouts to fuel trucks and fuel farms, device connectivity, telemetry, and field validations.
• Integration & data touchpoints:
  Discovery, device RMM enrollment, email tenant and file migration, and basic data/reporting enablement for new sites.

• Greater than or equal to 90% of site cutovers delivered on time and on budget.
• First‑pass site acceptance greater than or equal to 95% (minimal rework).
• Standard runbooks/templates adopted; average time‑to‑standards per site decreased by 25–40%.
• Post‑cutover incident volume decreased quarter‑over‑quarter;
  Sev‑1/2 MTTR decreased by 50%.
• Positive stakeholder feedback from local teams and vendor partners.

• 4+ years delivering IT rollouts or implementations in multi‑site environments (e.g., retail, logistics, field services, M&A integration).
• Solid PM toolkit (work breakdown, critical path, vendor/SOW management, RAID, change control) and clear, concise written updates.
• Hands‑on configuration/troubleshooting skills.
• Comfort working in active operational areas; readiness for off‑hours cutovers and on‑site work when needed.

• Experience in the aviation industry.
• Exposure to OT/IoT or fleet/telematics; experience around fuel facilities or other safety‑sensitive industrial sites.
• Familiarity with identity/SSO, MDM/endpoint management, and ITSM tools (incident/change, CMDB).
• Certifications (e.g., PMP/PMI‑ACP/PRINCE2, CCNA/Network+, Security+, vendor‑specific POS/VMS/ACS).

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