IT Specialist - A​/V

Gilbert has an exciting opportunity for an IT Specialist I, II or III (depending on experience) focused in the area of Audio Visual support. Our ideal candidate is innovative and driven to provide front-line support and resolution of hardware and software-related issues. This position is responsible for support, design, and implement infrastructure for the Gilbert IT department by repairing, maintaining, and replacing audio visual equipment for the Town and integrating audio visual systems into the Town data network.

They also provide support with cabling and network functions.

At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some position requirements:

• Excellent customer service and communication skills to delight the customer
• Ability to work collaboratively in a team environment that is customer-facing
• Strong problem solving skills and a solutions-oriented attitude a must
• Associate's degree in Technology or a closely related field
• One year of IT desktop support or network training
• Two years of experience installing, troubleshooting, and repairing audio-visual equipment
• Familiarity with Microsoft Teams rooms and Crestron AV products
• Familiar with Microsoft Windows and Office software and other relevant technologies
• Familiar with Apple OS/IOS (Mac Book Pro, iPhone, iPad)
• Skill in Active Directory network environments
• Skilled in research methods and techniques for solving complex repair problems
• Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues
• Industry certifications such as AVIXA CTS a plus
• Ability to pass a public safety background check

This position is an At-Will position and is FLSA Non-Exempt – eligible for overtime compensation. This is a full-time, benefited position with a regular work schedule of Monday - Thursday, 7 am - 6 pm. The ideal candidate for this position will be passionate about audio visual solutions, improving user experience and delivering exceptional service. We're looking for outcome-oriented individuals who search for the right solution for any technology-related issue that may arise, ensuring an outstanding customer experience for our employees.

The IT Specialist position requires someone who is adept at finding common sense, well-reasoned approaches to difficult problems. The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language. Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy. The IT Specialist position should quickly establish themselves as valued consultants and business partners to our customers.

In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.

Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that “Apply” button at the top there? We can’t think of a better place to put your talents to work.
Let’s get this adventure started!

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.