IT Specialist III

Gilbert has an exciting opportunity for an IT Support Specialist III who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals and other related equipment throughout the Town by means of troubleshooting, prevention and repair.

This full-time, benefitted, Limited Term position is funded through June 30th, 2026. Employment beyond that date is contingent upon the FY27 budget request and approval.

The IT Specialist reports to the IT Customer Experience Manager and is part of a job family. The primary function of this position is to manage technical support incidents, both software and hardware based, as well as software deployments and updates. This position is responsible for second or third-tier technical support and administrative assistance to improve and enhance the user experience.

At Team Gilbert, we hire outcome-oriented problem solvers who love what they do.

• Provide best in class customer service to all users resulting in resolution of their technical issues in a positive and professional manner.
• Possesses excellent communication skills with the ability to explain technical issues in a simple and easily understood language, as well as engage technically proficient users in appropriate vernacular.
• Effectively document new solutions and update existing solution articles as changes occur.
• Effectively mentor IT Specialist I and II’s.
• Ability to research, troubleshoot and implement solutions independently.
• Ability to work collaboratively in a team environment that is customer facing.

• Associate’s degree in information technology (Bach preferred) or closely related field.
• 5+ years of IT industry experience
• 3+ years of customer service experience in a corporate setting working with a variety of employee types, including C-Suite.
• 3+ years of increasingly difficult experience troubleshooting, researching, and resolving technical issues.
• 3+ years of experience staging and imaging PC hardware, software and related equipment
• 3+ years of experience supporting M365 or similar products;
  Exchange knowledge a plus
• 3+ years of experience supporting Windows and Apple devices (MacOS, iOS)
• 3+ years of experience with SCCM in an enterprise environment
• 1+ year of experience with InTune in an enterprise environment
• CompTIA A+ and/or Network + certificates a plus
• Apple Certified Support Professional a plus
• Valid AZ driver’s license
• Must be willing to participate in an on-call rotation and occasional work outside normal working hours.
• MUST PASS PD BACKGROUND CHECK.

The ideal candidate for this position will be passionate about desktop solutions and excellent customer service. We are looking for someone who is outcome oriented who will search for the right solution for any computer-related issue that may arise, ensuring outstanding customer experience.

While the full salary range is provided to reflect the potential for growth within the job classification, initial compensation for this position will begin at the minimum of the range.

In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.

Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that Apply button at the top there? We can’t think of a better place to put your talents to work.

Let’s get this adventure started!

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.