Desktop Support Specialist

Apple One Employment Services provided pay range

This range is provided by Apple One Employment Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $65,000.00/yr

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Position Overview: We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.

• Provide comprehensive desktop support for Windows and Mac environments
• Handle tier 1-3 technical issues and complex problem resolution
• Create, modify, and deactivate Active Directory accounts
• Manage endpoint security programs and system migrations
• Install, configure, and troubleshoot hardware and software
• Coordinate repairs for equipment under third‑party maintenance agreements
• Provide remote support via phone and desktop sharing applications
• Lead and contribute to IT projects including system rollouts and upgrades
• Maintain SLA compliance for all assigned tickets
• Troubleshoot network connectivity, printer issues, and wireless problems

• Minimum 3 years of corporate desktop support experience
• Proficiency with Microsoft systems including SCCM, Intune, and Power Shell
• Strong Active Directory administration skills
• Experience with Office 365 and Teams administration
• Knowledge of Windows and Mac hardware troubleshooting
• Mobile device setup and troubleshooting experience
• Microsoft Certified Professional (MCP) or equivalent certification
• Bachelor's degree in computer‑related field or equivalent experience

• Experience with Dynamics 365 and Five9 call center systems
• Familiarity with Cisco and Aruba network equipment
• Previous experience as sole IT support for a business location
• Project management experience with system implementations

Position Requirements: This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem‑solving abilities, and a commitment to providing exceptional customer service.

• Self‑sufficiency and independent problem‑solving
• Relationship building and proactive issue identification
• Active Directory expertise
• Microsoft endpoint management (SCCM, Intune, Power Shell)
• Tier 2/3 technical troubleshooting capabilities
• Business systems experience (Dynamics 365, Five9)
• IT project participation and implementation
• Ticket management and SLA compliance
• Remote support and communication skills
• Mac devices and network equipment familiarity

Mid-Senior level

Full‑time

Information Technology and Customer Service

Industries:
Technology, Information and Media and Computer and Network Security