System Operations Specialist - AZ - On Site

Arizona Full-time Posted 22 days ago

Takes about 2 minutes

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services.

And PrismHR provides a wide range of additional resources that go beyond just technology and support:
PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

The System Operations Specialist - EDI serves as the primary liaison between PrismHR clients, insurance carriers, and internal technical teams to plan, configure, and maintain Electronic Data Interchange (EDI) connections that power benefits enrollment, payroll deductions, and related data feeds. This role blends three functions: facilitator, running kickoff and status calls that keep clients, carriers, and internal teams aligned; administrator, configuring, monitoring, and troubleshooting EDI feeds to keep data accurate and on schedule;

and project manager, owning EDI implementations end to end, from scoping through testing to go‑live and post‑launch support. Success in this role requires strong client relationship skills paired with technical fluency to resolve data and connectivity issues independently.

Serve as the primary point of contact for assigned clients throughout EDI onboarding, implementation, and ongoing support.

Lead kickoff, status, and troubleshooting calls between clients, insurance carriers, and internal stakeholders.

Translate technical EDI requirements into clear, non‑technical guidance for client and carrier contacts.

Train client administrators on EDI processes, file review, and issue‑reporting procedures.

Facilitation of the file creation along with support from an engineer.

Maintain accurate records of client EDI setups, carrier specifications, and connection documentation.

Partner with carriers and clearinghouses to resolve mapping, format, or connectivity issues.

Own EDI implementation projects end to end: scoping, timeline development, milestone tracking, testing, and go‑live.

Coordinate cross‑functional resources (benefits, payroll, IT, carriers) to keep implementations on schedule.

Communicate project status, risks, and open issues to clients and internal leadership.

Manage multiple concurrent client implementations, prioritizing based on deadlines and complexity.

Identify and recommend process improvements to reduce implementation time and recurring errors.

Regular on‑site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement.

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.

Attend webinars and training to stay up to date on best practices related to the company and department.

Complete projects and other duties as assigned by supervisor.

Experience with HR, payroll, or benefits…