Director, Solutions Management & Customization

Posting Number: req
27539

Department:
Enroll Mgmt Strat Initiative

Department Website Link: (Use the "Apply for this Job" box below)./

Location:

To Be Determined

Address: USA

Enrollment Management Strategic Initiatives (EMSI) Director of Solutions Management & Customization position provides strategic leadership for EMSI, overseeing a team of solution architects, solution developers, and related technical professionals who design, configure, integrate, and optimize technology solutions that support enrollment strategy and operations. This team focuses their efforts on delivering solutions that are scalable and repeatable.

This position serves as a critical bridge between Enrollment Management strategy, business operations, technology, and institutional partners. The Director leads the translation of complex enrollment needs into scalable, sustainable, and user-centered solutions that improve the student experience, strengthen operational effectiveness, and advance institutional enrollment goals.

The Director is responsible for establishing the team's strategic direction, managing priorities and resources, developing technical talent, and ensuring that solutions are aligned with institutional architecture, security, data, integration, and technology standards. The position partners closely with EMSI leaders, functional subject‑matter experts, IT, data and analytics teams, vendors, and other campus stakeholders to identify opportunities and deliver solutions that address current and emerging student needs.

This position reports to the Executive Director of EMSI, and would be part of his leadership team including 2 other Assistant Directors who overseeing two other teams;
Relationship & Project Management team and the Systems Production team.

The ideal candidate is a collaborative problem‑solver who combines strong technical skills with an understanding of higher education enrollment operations and a commitment to student success. They are capable of having difficult conversations with middle‑ and upper‑management while also finding ways to build relationships. This position needs to be able to advocate on behalf of EMSI and recognize with the Executive Director needs to be made aware of or brought into conversations.

Candidates working anywhere in the U.S. may be considered for a remote assignment.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Strategic Leadership

• Develop and execute a strategic vision for solutions management and customization within Enrollment Management.
• Establish team priorities, operating practices, standards, and service models that support institutional enrollment strategies.
• Evaluate business needs and emerging technologies to identify opportunities for process improvement, automation, integration, and enhanced student engagement.
• Translate enrollment strategy and business requirements into technology and solution roadmaps.
• Ensure that solutions are scalable, maintainable, secure, accessible, and aligned with institutional technology standards.
• Provide leadership on solution architecture, technical direction, system configuration, customization, and integrations across the enrollment…