Digital marketing operations manager

Digital Marketing Agency Operations Manager (Remote Team & Client Delivery)

Location:

Remote (Arizona-based company)

Employment Type:

Full-Time

Compensation: $65,000–$95,000 annually for US-based candidates, depending on experience

Reports To:

Founder & CEO

Wise Advertisement is a growing, AI-powered digital marketing agency specializing in helping dental practices, healthcare organizations, and other businesses attract more customers, increase revenue, and streamline operations.

We provide comprehensive marketing solutions, including SEO, Google Ads, Meta Ads, social media management, website development, CRM automation, AI-powered appointment booking, and performance reporting.

Our team consists of approximately 20 remote professionals across multiple marketing and technical disciplines.

We’re looking for a highly organized, proactive, results-driven Digital Marketing Agency Operations Manager who can take ownership of daily agency operations, lead our remote team, and ensure exceptional client delivery.

This is not simply a project management position. We need someone who takes ownership, solves problems, drives execution, and makes things happen without constant supervision.

• Manage and coordinate approximately 20 remote team members and contractors across SEO, paid advertising, social media, content, web development, and automation.
• Assign responsibilities, establish deadlines, and ensure accountability.
• Lead regular team meetings and performance reviews.
• Identify underperformance, bottlenecks, and resource gaps, and proactively resolve them.
• Create a culture of ownership, efficiency, and continuous improvement.

• Take full ownership of day-to-day project delivery across multiple client accounts.
• Manage Click Up to ensure every task has an owner, deadline, priority, and clear status.
• Monitor progress, follow up on deliverables, and prevent missed deadlines.
• Coordinate cross-functional teams to ensure projects are delivered on time and meet quality standards.
• Anticipate potential problems and resolve them before they affect clients.

• Oversee client onboarding, ongoing service delivery, and routine client requests.
• Ensure client communications are timely, professional, and organized.
• Coordinate with internal teams to resolve client concerns.
• Monitor service quality, client satisfaction, and delivery commitments.
• Escalate critical client issues to the CEO with proposed solutions.

• Develop and improve standard operating procedures (SOPs), workflows, and internal systems.
• Identify opportunities to improve team productivity and operational efficiency.
• Implement automations and AI tools to reduce repetitive work.
• Build scalable processes that allow the agency to grow without increasing management complexity.
• Improve communication and collaboration between departments.

• Track project deadlines, team productivity, workload, and client delivery performance.
• Create simple weekly operational dashboards.
• Provide the CEO with concise updates on completed work, upcoming priorities, risks, and decisions needed.
• Recommend improvements based on performance data.

• 5+ years of experience in digital marketing agencies, including at least 2 years managing teams, projects, or agency operations.
• Proven experience managing multiple client accounts and remote teams.
• Strong working knowledge of SEO, Google Ads, Meta Ads, social media, website development, and digital marketing workflows.
• Advanced experience with Click Up, Asana, , or similar project management platforms.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to prioritize competing deadlines and coordinate multiple departments.
• Strong written and spoken English.
• Ability to work independently, make decisions, and take accountability for outcomes.

• Experience managing 10–25 remote employees or contractors.
• Background in dental, healthcare, or lead-generation marketing agencies.
• Familiarity with Go High Level  (GHL), CRM systems, marketing automation, and AI tools.
• Experience developing SOPs, operational dashboards, and performance management systems.
• Experience scaling an agency and improving delivery efficiency.
• Familiarity with client retention and account management.

We want someone who:

• Takes…