Client Experience Specialist

Schedule: Sunday - Wednesday, 7p-7a (a variation of 3/12-hr shifts)

AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. As a Veterinary Receptionist, you'll be the first point of contact for clients and pets, working closely with a clinical team that partners with neurologists, internists, dermatologists, oncologists, and a surgical team to provide the highest quality care to our patients.

At Arizona Veterinary Emergency & Critical Care Center (AVECCC), part of Ethos Veterinary Health, you'll join an organization that prides itself on its core values to drive a dynamic culture.

We offer a unique training program with many opportunities to learn and grow, from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness.

In your day-to-day, you will:

• Demonstrate excellent customer service and communication skills
• Display compassion and patience toward clients
• Answer incoming phone calls from clients, veterinarians, and employees
• Greet clients and pets upon arrival
• Handle emergency situations efficiently and calmly
• Present billing estimates to clients and collect payment for bills
• Admit and discharge animal patients
• Provide regular updates to clients regarding the status of their pet and/or wait time
• Document phone conversations in the electronic system
• Maintain and file patient records and complete all necessary paperwork
• Enter patient information into the company electronic system
• Maintain cleanliness of the facility, including sweeping, mopping, and wiping down surfaces
• Complete other tasks assigned by your supervisor
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

• High School Diploma or GED
• One year of experience as a Client Administrator, Receptionist, or in a customer service related job
• Computer proficiency
• Ability to multitask
• A collaborative mindset and commitment to exceptional patient care

• Familiarity with popular breeds of dogs and cats
• Knowledge of veterinary medical terms
• Education or experience in the veterinary field
• Ability to work various shifts, including all major holidays

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance

• Competitive pay
• Quarterly bonuses
• CE allowance
• Full benefit packages
• 401K with a company match
• Overnight pay differential
• Paid Time Off

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.