Retail Assistant Store Manager

Overview

Retail Assistant Store Manager to join our Team!

Pay: $18.00 to $21.00 per hour. We offer an easily achievable commission structure that pays you per transaction. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $11.54 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week paid vacation after six months, an additional week after one year, and two weeks on each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/Permanent: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years (adjusted for state/local requirements).
• Employee discounts on first day of active employment.
• Tuition reimbursement up to $2,000 per year for full-time employees who meet requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of six months of management/3rd key experience. This role is responsible for day-to-day store operations, promoting a positive environment, partnering with the Store Manager to lead and develop employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. This position sets the tone for a customer-centric environment.

Alongside the Store Manager, analyze store financial statements to ensure goals are met. Commit to asset protection, promote the business, and target new customer acquisitions. Employees may work with jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay depends on location, qualifications, and experience.

This is a representative list of duties and is not all-inclusive; other duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and protect assets by following procedures.
• Ensure asset protection through inventory control and safety procedures; manage loans and documentation.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and self-development training as requested.
• Communicate clearly with employees about the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Must be able to lift up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers in exterior areas or retrieve products stored in exterior locations.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work at multiple locations as needed.
• Flexible retail schedule including weekends and holidays; 40+ hours per week; hours not guaranteed.
• Computer literate; able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills; cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Assistant Store Managers have the potential to earn 2-8% commission, based on gross profit of personal performance. Additional details provided during interview.

The information in this description may not be…