Account Manager

About the Role

As an Account Manager, you will own the renewal and expansion of subscription contracts for a portfolio of enterprise and mid-market customers. By serving as the primary commercial owner of existing relationships, you’ll play a pivotal role in sustaining and growing recurring revenue for our industry‑leading cybersecurity solutions. You’ll collaborate daily with Sales, Sales Engineering, Product, Customer Success, and our reseller and channel partners to shape strategic renewal plans, identify upsell and cross‑sell opportunities, and deliver long‑term value to our customers.

This is an exciting opportunity to deepen your technical and commercial expertise in a high‑growth, innovation‑driven environment while contributing to a culture of collaboration, learning, and diversity at TD SYNNEX.

Renewal and Expansion Ownership

• Lead the end‑to‑end renewal lifecycle for assigned accounts, ensuring on‑time, accurate contract execution and seamless transition between terms.

• Develop account‑specific renewal strategies that align with customer outcomes, security roadmaps, and business goals.

• Identify and capture expansion opportunities—upsells, cross‑sells, seat growth, and term extensions—by uncovering new use cases and value drivers.

• Maintain pipeline accuracy and forecast renewal and expansion revenue in our CRM, driving data‑backed decision making.

Customer and Partner Engagement

• Act as the trusted commercial advisor for customer stakeholders, including procurement, IT, security leadership, and executives.

• Align closely with reseller and channel partners to coordinate pricing, deal structure, and renewal motions across complex buying cycles.

• Collaborate with Customer Success Managers to ensure high adoption, value realization, and advocacy that underpin successful renewals.

• Engage Sales Engineering and Account Executives when technical validation or solution demonstrations are required to secure expansion.

Cross‑Functional Collaboration

• Partner with Finance, Legal, and Operations to negotiate and close renewal and expansion agreements that meet customer needs and commercial objectives.

• Proactively surface and mitigate renewal risks through early identification of at‑risk accounts and escalation to senior leadership as needed.

• Provide actionable feedback to Product Management and Marketing on feature requests, competitive positioning, and customer experience improvements.

Commercial and Market Expertise

• Maintain deep knowledge of our cybersecurity portfolio, SaaS licensing models, and competitive landscape to articulate differentiated value.

• Understand customer procurement processes, budget cycles, and security priorities—advocating for solutions that solve critical business and technical challenges.

• Navigate complex organizational structures and approval layers to drive consensus and accelerate decision making.

• 5 years sales experience required.

• 2–4 years of relevant experience in B2B subscription renewals, account management, or customer success—preferably in technology, software, or cybersecurity.

• Proven track record of meeting or exceeding renewal and expansion targets in enterprise and mid‑market accounts.

• Strong negotiation, relationship management, and consultative sales skills.

• Excellent verbal and written communication skills; ability to build trust with technical and executive stakeholders.

• High adaptability, learning agility, and a proactive, results‑oriented mindset.

• Collaborative team player with integrity, ethical standards, and a commitment to diversity and inclusion.

• Analytical thinker with problem‑solving ability, comfortable using CRM and forecasting tools to drive data‑backed strategies.

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field—or equivalent demonstrated success.

• Ability to travel 25%.

At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Elective Benefits: Our…