Member Service Representative

Crunch Fitness in Gilbert, AZ is a multi‑million dollar state‑of‑the‑art fitness facility. Looking to combine work, fitness, and fun? Working at Crunch is more than a job—it’s an opportunity to inspire others to reach their fitness goals. Our “No Judgments” philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for a high‑energy, passionate, fitness‑oriented, sales‑driven and fanatically customer‑service‑minded team member to join our growing staff. This position will play a critical role in the member service life cycle from learning about the club, joining, club service and upkeep, community outreach and various responsibilities to help promote the gym. You will need a sales background and the ability to overcome sales objections.

Open availability during mornings and evenings before settling into a steady schedule is required. Applicants must be 18 years old, have open availability, and be able to work weekends.

• Greet and direct members and guests as they enter the club, as well as when they exit.
• Provide assistant to members along with managing inquiries about club operations and policies.
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check‑in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Assist the GM in member requests.
• Facilitate payment of member services in accordance with company procedures.
• Create a great guest experience by delivering a personalized, guest‑centric tour of the club.
• Turn every guest club visit into a new member relationship by listening to guests' goals, presenting Crunch in a way that best connects with them, and establishing trust through a passion for fitness.
• Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals.
• Generate leads/new business through member promotions, leads, referrals, and guest passes.
• Attend events, flyers and call prospects.
• Help create local business relationships.
• Maintain professionalism at all times.
• Sell retail products.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.
• Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
• Achieve desired daily, weekly and monthly sales goals.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Assisting with child care if needed.
• When not executing other job‑related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• Monthly or weekly department meetings and employee training meetings.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our facilities feature the latest state‑of‑the‑art cardio and strength training equipment, a weight room, full‑service locker rooms with showers, tanning booths, Hydro Massage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, Body Web® with TRX®, Yoga Body Sculpt, Belly Butt & Thighs Bootcamp, and more.

Please note:

This job description is a summary of the typical functions of the job and is not a comprehensive list of all possible responsibilities. Tasks may differ from those outlined above.

Compensation: $12.15/hr

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full‑Time Employees

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, ‘encourage, empower, and entertain.’”