Patient Access Manager

The Patient Access Manager plays a critical leadership role in shaping the first impression patients have of the Hoskinson Health and Wellness Clinic. This position oversees all operations within the Patient Access Department
, including registration, scheduling, insurance verification, financial counseling, and front-desk services. The Manager ensures accuracy, compliance, and operational efficiency while championing a positive, patient-centered experience
. This role collaborates closely with clinical, billing, IT, and revenue cycle teams to streamline processes and deliver exceptional service across the organization.

• Lead and develop a high-performing Patient Access team, including supervisors, front-desk staff, and support personnel.
• Oversee end-to-end patient access workflows: registration, scheduling, insurance verification, prior authorizations, and check-in/check-out.
• Ensure compliance with HIPAA, CMS, and payer regulations while maintaining departmental policies and service standards.
• Monitor and analyze key performance metrics (denial rates, registration accuracy, wait times, patient satisfaction) and present insights to senior leadership.
• Drive process improvement initiatives to increase efficiency and enhance the patient experience.
• Serve as the escalation point for complex insurance or patient access issues.
• Manage departmental budgeting, staffing, and cost control.
• Partner with revenue cycle, billing, and clinical leadership to optimize workflows and handoffs.
• Lead staff training, audits, and compliance readiness.
• Support system upgrades and new technology implementations within patient access operations.

• Bachelor's degree in Healthcare Administration, Business, or related field required.
• Master's degree preferred.
• Professional certifications such as CHAM (Certified Healthcare Access Manager) or CRCR (Certified Revenue Cycle Representative) strongly preferred.

• 5--7 years in patient access, registration, or revenue cycle operations.
• 2--3 years in a supervisory or management role.
• Experience in hospital, multi-specialty clinic, or health system setting preferred.
• Strong understanding of payer policies, prior authorizations, and revenue cycle metrics.

• Proven leadership and team-building abilities.
• Excellent communication and customer service skills.
• Advanced knowledge of EHR and registration systems (Athena experience a plus).
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to manage multiple priorities in a fast-paced, growing organization.
• Commitment to accuracy, integrity, and continuous improvement.