Department Secretary

The Department Secretary is the key person in establishing a first impression and conveying the CCH mission of providing the best possible customer service. This position is responsible for compiling patient’s medical record, coordinating patient’s tests and procedures with multiple internal and external sources, and preparing statistical reports. This position completes patient charges, maintains par level of patient and departmental supplies, and is an instrumental resource of patient information to physicians and nursing staff.

The Department Secretary performs all duties required to support and coordinate functions efficiently to meet and/or exceed customer expectations.

• Functions as a central communication source for the department, ancillary departments, patients, patients’ family physician, and external sources.
• Creates and maintains patient records.
• Records data, reports, enters patient charges, reconciles charges, etc.
• Assists with completion of admission and discharge process, and maintenance of record for duration of stay.
• Coordinates tests and procedures, ensuring requirements of preps, diets, and medications, and supplies, etc., are communicated. Prioritizes the scheduling of multiple tests and procedures.
• Schedules doctor’s appointments and initiates appropriate follow-up care and equipment, when appropriate.
• Encourages cost savings for the department and organization.
• Provides excellent customer service, demonstrates professionalism and courteous telephone etiquette.
• Demonstrates flexibility, positive interpersonal relations in high volume, high traffic, and fast paced work environment.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital policies and procedures.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Other duties as assigned.

• High school graduate or GED; courses in medical terminology or unit secretary training program.

• None.

• See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.

• Previous clerical or unit secretary experience preferred.