Department Secretary

Working under the direction of the Director, manager, and supervisor, the department secretary is the key person in establishing a first impression and conveying the CCH mission of providing the best possible customer service. Performs all duties required to support and coordinate functions efficiently to meet and/or exceed customer expectations. Responsible for compiling patient’s medical record, coordinating patient’s tests and procedures with multiple internal and external sources, and preparing statistical reports.

Completes patient charges, maintains par level of patient and departmental supplies, and is an instrumental resource of patient information to physicians and nursing staff.

Provides secretarial support for all employees within an assigned nursing unit. Maintains and updates patients' records for a given unit. Performs administrative activities in compliance with all regulations. Requires a high school diploma.

• Transcribes and processes physicians’ orders.
• Initiates and maintains patient records via computer and paper.
• Functions as a central communication source for the department, ancillary departments, patients, patients’ family physician, and external sources.
• Records data, reports, enters patient charges, reconciles charges, etc.
• Assists with completion of admission and discharge process, and maintenance of record for duration of stay.
• Coordinates tests and procedures, ensuring requirements of preps, diets, and medications, and supplies, etc., are communicated. Prioritizes the scheduling of multiple tests and procedures.
• Schedules doctor’s appointment and initiates appropriate follow-up care and equipment, when appropriate.
• Enters orders in computer and obtains results for staff and physicians.
• Encourages cost savings for the department and organization.
• Provides excellent customer service, demonstrates professionalism and courteous telephone etiquette.
• Demonstrates flexibility, positive interpersonal relations in high volume, high traffic, and fast paced work environment.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital policies and procedures.
• Other duties as assigned. This list is non-exhaustive.