More jobs:
Call Centre
Job in
Gillingham, Kent County, SP8, England, UK
Listed on 2026-10-02
Listing for:
Big Motoring World Group
Full Time
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management -
Sales
Customer Success Management
Job Description & How to Apply Below
Location:
Gillingham, Kent
Salary: £12.71 per hour + Commission (based on each appointment booked that results on a sale)
Hours:
Monday to Friday - 3pm-9pm
As a Call Centre Agent, you will be the first point of contact for our customers, handling inbound enquiries via phone, email, and live chat. Unlike traditional call centre roles, this position does not require cold calling
, you will only engage with genuine customer enquiries. Your goal will be to provide an outstanding customer experience by offering helpful and professional support while booking appointments and answering queries.
- Manage inbound calls, emails, and live chat inquiries.
- Assist customers with vehicle bookings
- Provide accurate and timely vehicle information.
- Enter new customer data and update existing information in the CRM system.
- Follow up with customers when necessary to ensure resolution and satisfaction.
- Document all customer interactions in accordance with standard operating procedures.
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