Customer Service Assistant

About the team

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

Please note that this is a fixed term contract for a period of 12 months.

As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Hempstead Branch.

Your responsibilities will include:

• Building rapport face to face with our customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as:
  • Deposits and withdrawals
  • Faster payments/CHAPS
  • Amending account/customer details
  • Registering bereavements/Power of attorneys
• Handling large sums of cash
• Opening new savings accounts
• Carrying out the daily banking within the branch
• Overseeing G4S cash collections and deliveries
• Identifying and supporting our vulnerable customers
• Supporting customers wishing to provide feedback or raise a complaint.

The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.

This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!

We offer a base salary dependent on experience from £24,500 and a competitive benefits package including:

• Enhanced family-focused benefits
• Access to Private Medical Insurance and Medical Cash Plan
• 28 days annual leave plus bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we re passionate about our people and want to continue building a collaborative and engaging environment!

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a customer facing environment
• Experience in cash handling
• GCSE’s or equivalent in Maths and English

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.